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Elevations Credit Union Care Code to.100

asuponcic

For the past 3 weeks I'm getting this error when trying to connect my Elevations account. I work for Elevations and we have been getting nowhere trying to help Intuit troubleshoot this. Nothing has changed on our side and members are able to access their accounts in digital banking without issue. Our members are increasingly frustrated and calling us for answers even though this is not software we have any control or support recourse over. We'd like a better answer for our members other than "contact Intuit" who seems to inevitably point them back to us anyway.

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Comments

Quicken Anja

Hello @asuponcic,

Thank you for reaching out to the Quicken Classic Community!

Since you are using Quicken Simplifi, it would be better suited for you to reach out to Simplifi's Community directly with your concerns. Please click here to be redirected to Simplifi's Community.

Alternatively, Simplifi Support can also be contacted.

Thank you!

asuponcic

Hello - per your own comment on this post this is impacting all Intuit products:

https://community.quicken.com/discussion/7968550/unable-to-update-accounts-with-elevations-credit-union?utm_source=community-search&utm_medium=organic-search&utm_term=elevations+credit+union

Quicken Anja

@asuponcic Thank you for the follow-up.

The issue affecting Elevations Credit Union connectivity is indeed being tracked across multiple products; however, the support channels for Quicken Classic and Quicken Simplifi are separate, and each platform’s team manages their own investigations and updates.

Since your screenshots and account setup are for Simplifi, the best way to ensure your case is included and tracked correctly is to post in the Simplifi Community or contact Simplifi Support directly.

This helps keep reports organized on the appropriate platform and ensures your details are reviewed by the team responsible for your specific product.

Thank you for your understanding!