Synchrony Savings (Bank) no Advanced Options

nchop
nchop Quicken Windows Subscription Member ✭✭
edited December 14 in Download, Add/Update Accounts (Windows)

Anyone else seeing this when trying to set up a new account. EWC is supported as I have other Synchrony Savings accounts set up with this download method. DC does not work anymore as SS migrated to the new method a year ago. Now it stopped working I guess? Let me know. Quicken Support wasn't much help at all. Told me to call the FI and I opened a ticket.

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @nchop,

    Thank you for letting us know you're encountering an issue. To help troubleshoot, please provide more information. Do you have the ticket number handy from your conversation with Support? Are you seeing any error messages/codes when you try to add/update your account? If not, what exactly is happening?

    I look forward to your response!

    Quicken Kristina

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  • nchop
    nchop Quicken Windows Subscription Member ✭✭

    Ticket 12102568.

    I tried multiple times thinking it would take me to the standard EWC screen where I login to the bank from a browser and authorize the accounts, but that resulted in multiple CC-503 errors now followed by CC-929. In fact, I only get CC-929 when I try to add any account in Quicken.

    So now I have two issues:

    1) I can't add any accounts because I am stuck with CC-929 errors that can't be cleared (tried signing out and signing back in after 1 hour, etc, tried a different ID, etc) - did not work. How do I resolve this? I do not want to revert to a new Quicken ID, (As an aside, I can't add other non-EWC accounts like CIT Bank (also get 929). Used to get just 503 and I guess I am locked out now?)

    2) Synchrony Bank still missing the Advanced Options (as you can see by the screenshot) to allow EWC. The bank supports it as have another Synchrony Savings account set up for that type of download, which works every time. Quicken removed it as some point in the last few months and it should be added back. Again, see attachment. This would make life easier.

    error_929_synch_savings.PNG
    synch_ewc_working.PNG

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