No Transactions for Fidelity HSA Accounts (Ticket 1999090) – HSA accounts are not downloading transa

Robhermann

Are there any updates for this problem (going on over two months)?

Quicken Alyssa

Hello @Robhermann ,

Thank you for asking this question!

Unfortunately, no, we have not received any updates from Fidelity on this issue. There has been no indication from them that they intend to change the way this information is sent to make it compatible with Quicken.

Any updates or changes we receive will be posted on the Community Alert. Make sure you have it bookmarked to stay updated!

Thanks again, and we apologize for the inconvenience.

bmbass

@Quicken Alyssa

This seems to be an unacceptable answer. What can be done to escalate this item and get HSA accounts working again? They worked in the past, they actually worked for a while after the conversion to EWC+, but then for some reason stopped and haven't worked ever since. What needs to be done to get someone working on this problem?

Jim_Harman

@bmbass and others, I think your best bet at this point would be to exert whatever pressure you can on Fidelity.

Fidelity's FAQ page on exporting account information here

https://www.fidelity.com/customer-service/faqs-exporting-account-information

suggests this:

If you need further assistance downloading your Fidelity account information into Quicken or QuickBooks, please call Fidelity at 800-544-7931 and a specialist will be able to assist you.

Please let us know what they tell you.

Tolt

If Quicken is waiting for a solution from Fidelity, it's not coming. I talked to Fidelity Electronic Channel Support, Fidelity HSA, and they have no intention of changing how they present their data to Quicken. According to the tech I talked to, Fidelity doesn't even have a seat of Quicken to test with.

Boiler Plate response I got today after rating my Fidelity Customer Service encounter one star:

Your concern with downloading information from your Fidelity HSA into Quicken is a known issue. This needs to be addressed by Quicken. To learn more about this problem, please enter the following link into your web browser*:

This is a failure of leadership and ownership on both sides of the problem. At least be honest and state that you are in a stalemate with Fidelity and both companies are now ignoring the problem.

Tolt

Giving up on Quicken and Fidelity solving this problem, in Quicken, I switched Tracking Method from "Complete - Positions and Transactions", to "Simple - Positions only". Another Fail. The Fidelity Index Fund isn't showing a 12/19 transaction. Last transaction shown is 10/3. And the Government Cash Reserves show a Zero Balance. Off by over $6,000. The zero balance might be transaction data Quicken is processing that, for each transaction, Fidelity presents a matching deposit and withdraw that zero out. I have this problem with a Vanguard Cash Plus account. My Vanguard accounts are another headache altogether.

And, of course, there is no way to correct balances in the Simple-Positions Only format (except for just adding Cash).

Can the "Simple - Positions Only" problem be solved? Or is Quicken waiting on Fidelity to solve this too?

tomgwrrright

[Removed-Rant/Disruptive]

JQuick1

I opened a new Fidelity HSA account in 12/2025. I created a new Quicken Investment account at that time, type EWC+. I have had the same problem others discuss here, where no download transactions are getting downloaded, with red flag next to account indicating "You have 1 transaction to review", but there is nothing there under "Downloaded Transactions". There are no actual download error(s), so it appears the connection to the servers is working, just no data transferred. The version of Quicken is the latest, Windows R65.29. I spoke to Fidelity today and they said this is a Quicken problem and to contact Quicken, so I am doing that.

In reading the history of this problem on several threads over the past 3 months or so, this problem seems to correlate to a similar problem with Citi accounts back in Q4 of 2024. In this case, the problems all started with the Quicken accounts moving from Direct Connect ⇒ EWC+, much in the same manner that appears to have happen now with this Fidelity HSA issue (and maybe other Fidelity type accounts too? I personally don't have any other Fidelity accounts.)? My last post on this Citi issue was 10/2024, asking for better comms from Quicken when these type of large impact software changes are done, requiring client-end changes by their customers. It appears these more recent Fidelity changes are similar, even if not exact same root cause.

In this case, for me personally, since the Fidelity HSA is a new account, this download transaction problem appeared right away. However, others with longer Fidelity HSA account in Quicken seem to indicate this all worked fine when the HSA account was defined as a "Direct Connect" instead. If true, this is exactly the same thing that happened with the Citi accounts in Q4 2024. In the end with the Citi accounts, all users had to change to EWC+ instead. In this case, I am already using EWC+, so that is not a fix. What needs to be done to fix this?

The Big Apple

The issue is for some inexplicable reason, Fidelity's data format for HSA accounts differs than their brokerage and IRA accounts and that data format for HSAs is not compatible with Quicken. Even though you have it connected through EWC+, the "behind the scenes" work between Fidelity and Quicken to get the HSA transactions is broken.

It also doesn't appear that anyone is trying to fix it, so as of now, I think we have to give up on EWC+ for HSAs. Unfortunately, Fidelity controls the EWC+ linking process, and they show HSA accounts to be "eligible" to be sent to Quicken.

Quicken Classic sees HSAs as normal brokerage accounts. If Quicken could somehow classify the "type" as HSA, they could potentially make it ineligible for linking (even if you push the data as part of the EWC+ setup), that that would first require Quicken to allow us to setup an account type called HSA instead of brokerage.

Ronald

Same issue here, and sadly after using Quicken sine 1984, this is the end of the road for me. Monarch has no problem with the HSA account. I prefer using Quicken, but the recent Fidelity issues all around make it not worth the effort.