Bank reconciliation issue - balance is off and reconciled transactions no longer reconciled [Edited]

Pakchap

My Bank reconciliation is a mess. Starting balance from last month is off.

Items reconciled last month are showing as unreconciled.

Transaction for current month are not showing in items to be reconciled.

Any ideas ?

Quicken Kristina

Hello @Pakchap,

Thank you for reaching out. Data changing or going missing, such as items which were previously reconciled suddenly not being reconciled, makes me suspect you may have a file-specific issue. Do you keep your file directly on your local hard drive? Is the file synced with OneDrive, iCloud, or Dropbox? Was there anything that happened just before this problem started, such as a program/computer update or an unexpected program/computer shutdown?

To check for file problems, I suggest that you try validating your data file.  Please save a backup file prior to performing these steps. 

Validate: 

1. File
2. Validate and Repair File...
3. Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

File issues could also explain the beginning balance discrepancy, but you may also want to check for any duplicate or missing transactions, since that could also cause it. Is this issue happening in an account that is connected to download into Quicken when you run One Step Update, or is this an account you update manually?

I look forward to your response!