Dates and amounts shown in the "Last Payment" column are erroneous

System
System Member admin
edited January 3 in Paying Bills, Online Billers & Reminders (Windows)

This discussion was created from comments split from:

Online billers - ongoing issues

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  • thorn5
    thorn5 Quicken Windows Subscription Member ✭✭✭✭

    As we all know, online billers no workie. Now Manual Reminders are no longer working correctly. Under the Bills & Income tab, dates and amounts shown in the "Last Payment" column are now erroneous. They used to show the correct last payment date and amount prior to this fiasco. Note: Validate and Super validate do not solve the issue. Who knows how to fix this?

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @thorn5,

    Thank you for letting us know you're seeing this issue. To help troubleshoot, please provide more information. When did you first notice this issue? At what point does the Last Payment column show incorrect information? Is there anything that seems to trigger it, like One Step Update or syncing to the cloud? Do you keep your Quicken file directly on your local hard drive? Is it synced with any cloud service, such as OneDrive, iCloud, or Dropbox?

    I look forward to your reply!

    Quicken Kristina

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  • thorn5
    thorn5 Quicken Windows Subscription Member ✭✭✭✭
    edited January 5

    Hi Kristina,

    I have always kept my Quicken file on my hard drive.

    This started when I accidentally synced to the cloud from the "Mobile & Web" tab. When I discovered that I toggled "Quicken Mobile & Web" on (instead of off), I tried to toggle it back. I do not use mobile and do not want to sync to access Quicken web. I do not use any other cloud service. I must have corrupted my file on my hard drive when I switched it back.

  • thorn5
    thorn5 Quicken Windows Subscription Member ✭✭✭✭
    edited January 5

    This all happened a few days ago. I reported the erroneous "Last Payment Date" info via Quicken Chat. They suggested I do a "Validate & Super Validate", but it only compounded the Last Payment Date errors.

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