Can't Sign In

Toxalot
Toxalot Quicken Canada Subscription Member ✭✭✭
edited January 5 in All Things Canadian (Windows)

I usually leave Quicken open, but had to restart computer. When I reopened Quicken, it told me I had to log out and back in. I logged out. And now I can't log in. The first form accepts my email address and then I get a loading spinner that just spins and spins and spins. It never asks for the password. I tried a back up file and same thing. I can see my data for a moment, but then log in screen completely block access.

I'm completely locked out of my own data. Now what?

Support phone number is long distance and live chat is closed.

Quicken Classic Canada R63.22. Windows 10.

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Comments

  • Toxalot
    Toxalot Quicken Canada Subscription Member ✭✭✭

    Well, never mind. It has finally let me in.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Toxalot,

    Thank you for sharing your experience! I'm glad to hear you were finally able to get logged in.

    If you ever need the toll free number to contact Quicken Support, you can get it by logging into your account on our website https://www.quicken.com/canada/?cc_bypass. .

    Screenshot 2026-01-05 at 3.36.16 PM.png

    Once logged in, it should display the phone number near the upper right.

    I hope this helps!

    Quicken Kristina

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