Removing a financial institution from an account

Question

I have several accounts that used to connect through Synchrony Bank, but apparently, something changed months ago, and that no longer works. I've tried to reconnect, but it always says the login is incorrect, and then I realized that the login page is different, and instead of Synchrony Bank, it is just Synchrony, but I can't seem to clear that from the accounts I have. When I open the edit account page, the financial institution listed is under the details page, even though the online services have been disconnected, and I can't change it. I am currently running Quicken Classic Business and Personal build 27..1.65.29 Version R65.29 on Windows 11.

[Edited-Readability]

Quicken Alyssa · Answer

@karen m,

Thank you for following up with additional information!

I'm sure others who are experiencing the same or similar issues in the future will find this information useful. If you need more help, don't hesitate to reach back out!

Thanks again!

karen m · Answer

Thank you @Tom Young and @Quicken Alyssa for your quick replies. I had already disconnected all the Synchrony accounts and the Financial Institution did not clear which was the issue as you can see below for one of them. I believe the bank should just be Synchrony and not Synchrony bank as there is no login there for credit cards. In any case I will try to repair and validate and let you know if that works.

Actually, after i typed this I reread @Tom Young's post and it gave me the idea that instead of trying to set up the download in the account details screen I should try to add account as if it was new. Doing that I was able to find the correct bank which is just picking one of the cards like amazon and has synchrony in the name. It's kind of an odd set up as even my Sam's card now says the FI is Amazon Synchrony but whatever, that worked. I know this would be very helpful info for others as I have seen many threads that have trouble connecting to Synchrony credit cards. Would be good if someone could post a help post about it? Anyway, thanks for the help.

Quicken Alyssa · Answer

Hello @karen m,

Thank you for sharing your experience.

In addition to what @Tom Young has explained, if you have already disconnected these accounts, and you are still unable to remove the Financial institution and Account number, validating your file can help to clear it out.

To do this:

* Save a backup.
* Go to File.
* Select Validate and Repair file…

* Check the first box for Validate file.
* Click Ok.

Once that is done, check to see if those fields are now blank.

Let us know how it goes!