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Quicken / Mac - Deleting Old Cloud Datasets

MarcSnyder

not sure if this is the right place but I'll try anyway.

so doing some quicken housekeeping - and I have some very old datasets in quicken / cloud. it's possible some were created with quicken windows a long time ago.

I just did a mobile / cloud reset - which deleted a bunch of recent but unused files which is great.

I still have files like: Data, QdataBKP, Quicken-DEFAULT

I know they're not hurting anything - but is there a way to remove them?

thanks in advance!

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Quicken Anja

Hello @MarcSnyder,

Thanks for posting—you’re in the right place. 🙂

To make sure we’re looking at the same thing, could you please share a screenshot of where you’re seeing these datasets listed?

If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Once we can see what you’re seeing, we can advise on the best next steps.

Thank you!

MarcSnyder

yes, sure - here you go.

Marc's Finances and Marc's Finances - Archive are both valid / new. they were created after I did the cloud reset.

the Qdata, QdataBKP, test, and Quicken-DEFAULT are all very old - and remained after I did the reset.

RickO

Marc,

You can delete the cloud accounts from within Quicken. Click menu Quicken > Settings, then select the Connected Services tab and click the See All Cloud Accounts button:

On the next screen, select the cloud account you want to delete and click the Minus (-) button bottom left:

MarcSnyder

yep, got that - here's the output from that:

the rest of those files that I mentioned don't show up.

RickO

If you are not seeing the cloud accounts in QMac, where are you seeing them?

MarcSnyder

the first screenshot with all the accounts is from your quicken iOS app.

jacobs

Yes, it wasn't clear from your original post that you were talking about the iOS companion app, rather than the desktop Quicken Classic Mac program. Since you're not seeing those cloud accounts in Quicken Mac, they are not associated with Quicken Mac data files. Did you previously use Quicken Windows? They use a different format or identifier, and aren't visible from within Quicken Mac. Or did you create any new cloud accounts directly in the iOS app?

I don't use the iOS app, but I don't think you can delete cloud accounts from within the app. I think you'd need to contact Quicken Support, who should have the tools needed to go in and delete the ones you won't want.

(P.S. When you replied above about "your Quicken iOS app", I wanted to make sure you understood that this is a community forum, and that I and @RickO, who you were replying to, are fellow Quicken users, not representatives of the company. People in the community can help each other with many questions and problems, but for an issue like this, you need to actually contact Quicken Support. (They have phone support 12 hours a day on weekdays; click the Support link at the top of the page, and scroll down to see how to call them.)

MarcSnyder

first of all - thanks very much for responding to my post(s)!

i was aware you guys were community members - but i had figured (maybe incorrectly) that quicken support staff might also read / respond to these posts.

i did use quicken / windows awhile back - and determined these files might be "orphaned" from my quicken / windows days.

unfortunately there is no way to delete the files from within the iOS app.

i'll give quicken support a shout directly and see if they can help delete them.

thanks all!

jacobs

@MarcSnyder There are Quicken moderators on this site, like Anja who replied to your first post. They don't address every question, but they are able to help with some issues. So they can provide some support, but they are not the same team as Quicken Support/Customer Care (who are only available via phone or chat and do not read or interact on this forum).

Quicken Anja

@MarcSnyder Thank you for your detailed follow-up.

Since those datasets are not appearing in the Cloud Accounts list within Quicken Classic for Mac, they are not associated with any active Mac data file. Based on what you described, they were most likely created back when you were using Quicken for Windows, which uses a different cloud dataset format and identifier. Because of that, they cannot be managed or deleted from within the Mac desktop program.

If you still have access to Quicken Windows, you would be able to delete those cloud datasets from there. Otherwise, contacting Quicken Support—as you planned—is the correct next step, as they have the tools needed to remove orphaned cloud datasets on the backend.

As jacobs mentioned, we Quicken moderators do monitor and assist here when possible, but in cases involving backend cloud cleanup, contacting Quicken Support is usually required.

Thank you!