Anyone having issues getting Fidelity Downloads today ?

Bill O'Neil
Bill O'Neil Member ✭✭✭
edited January 7 in Investing (Windows)

Just started today.

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Comments

  • maddocbo
    maddocbo Quicken Windows Subscription Member ✭✭

    yes having trouble with all downloads

  • Quicken Anja
    Quicken Anja Moderator mod
    edited January 7

    Hello @Bill O'Neil & @maddocbo,

    I checked internally and can see a CP_ACCOUNT_NOT_FOUND errors occurring on both of your accounts.

    For @maddocbo, the error is showing across multiple financial institutions.
    For @Bill O'Neil, it appears limited to Fidelity and Merrill Lynch.

    On both of your ends, what are you seeing when you run One Step Update?

    • Are you getting an error message/code, or
      • If so, please provide a screenshot of what you are seeing. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.
    • Does the update complete successfully, but nothing downloads?

    Since this looks like an account-level issue, we’ll need logs to dig in further. Please submit them via Help > Report a Problem and include:

    • Log files
    • A brief screenshot of what happens during/after update
    • A sanitized data file image.png

    Let us know once these are submitted.

    Thank you!

    -Quicken Anja
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  • Bill O'Neil
    Bill O'Neil Member ✭✭✭

    Mine updates and then nothing downloads. No error messages. Just doesn't do anything. Where do I get a sanitized data file ?

  • bmciance
    bmciance Quicken Windows Subscription SuperUser ✭✭✭✭✭
    https://community.quicken.com/discussion/comment/20531153#Comment_20531153

    In Quicken go to Help > Contact Support > Sanitize Data File Copy and then click on "Create a sanitized copy of your data file".

    Quicken Windows user since 1993.

  • Bill O'Neil
    Bill O'Neil Member ✭✭✭

    I just sent it.

    Thanks !!!

  • Quicken Anja
    Quicken Anja Moderator mod
    edited 11:08AM
    https://community.quicken.com/discussion/comment/20531164#Comment_20531164

    Thanks for the update and for sending the files! We'll get them attached to the ticket.

    Additionally, I do want to inform you that upon reviewing your account here internally, we are also seeing another internal error occur each time it seems you attempt to log in. Due to this error, we advise that you please contact Quicken Support directly for assistance as this error will likely require an escalation to be filed with the proper team in order to successfully resolve.

    Thank you!

    -Quicken Anja
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