UPDATED 1/15/26 Auto Renewal Subscription Refunds

Quicken Alyssa
Quicken Alyssa Quicken Windows Subscription Moderator mod
edited 8:15AM in Alerts, Online Banking & Known Product Issues

We are aware of an issue where some users with auto-renewal enabled were double- or triple-charged. This occurred on 1/7/26.

If you were affected by this, rest assured that our teams are already working on refunding these charges.

This is a known issue and has been escalated internally; no ETA is available at this time.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community. 

Thank you!

[Ticket#:12152091]

Quicken Alyssa

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  • Quicken Anja
    Quicken Anja Moderator mod
    edited 9:11AM

    UPDATE 1/15/26

    We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

    Thank you!

    -Quicken Anja
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