Bill Reminder due dates become out of sync

DennisDe
DennisDe Quicken Windows Subscription Member ✭✭✭
edited January 8 in Paying Bills, Online Billers & Reminders (Windows)

I have Bill Reminders set up for weekly transactions. When I go to post the transactions, I find that the due date has already been moved up 7 days into the future without them being entered into my register.

E.g. Today is 1/8/2026. I wanted to post my transactions from 1/6/2026 and 1/7/2026. The Bill and Income Reminder screen show them as being due 1/13/2026 and 1/14/2026.

Screenshot 2026-01-08 125114.jpg

The 1/6 & 1/7 transactions are NOT posted to my register.

Here is how the Reminder is set up:

Screenshot 2026-01-08 130357.jpg

As a work around, I've gone into the Edit Bill Reminder (Edit this instance and all future instances) and change the next date to the actual due date (back one week).

Screenshot 2026-01-08 125909.jpg

This is what they look like after my change. This is the way they should have looked to begin with.

Screenshot 2026-01-08 131723.jpg

Why do these transactions not become Overdue? Why does changing the due date back not fix the issue?

Is there a solution?

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Comments

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @DennisDe,

    Thank you for sharing your experience and reporting the issues you are having with bill reminders.

    What you are describing is not the expected behavior. I have some follow-up questions for you.

    • Have you tried deleting these reminders and re-adding them?
      • If not, this is a good step to try.
    • Where is your data file located?
      • You can see this by going to File. The first file listed at the bottom of the menu has your file pathway listed.
    • Is your file being backed up/synced by any third-party services like OneDrive, Carbonite, or Dropbox?

    To delete the reminders:

    1. Click on the Bills & Income tab at the top.
    2. Bills%20Income%20Tab_1.png
    3. Click on Manage Manual Bills and Income in the top right.
    4. Highlight the bill you'd like to delete by clicking on it once.
    5. Click on the Delete button at the top.
    6. You will receive a message, "You are about to delete a bill reminder."  Click OK.
    7. Repeat this process as necessary.

    Then add the reminders back and watch to see if this issue persists.

    Let us know how it goes!

    Quicken Alyssa

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  • DennisDe
    DennisDe Quicken Windows Subscription Member ✭✭✭

    I have deleted and recreated the reminders already. They worked for a short while then the issue re-occurred.

    My data file is in directory C:\Users\{My User Name}\Quicken\

    I am not using any syncing software. Backups are done through Quicken's own software each time I exit Quicken using "Copy or Backup File...". The backup file is written to a NAS. Quicken's automatic backups go to a backup directory on the D: drive (external).

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    For the reminders in question, what is the number-of-days setting in "Remind me [xx] days in advance"?
    Is it 7 or greater? Or zero?
    Or have you set the reminder to "Auto enter [xx] days" before with [xx] being 7 or greater?

  • DennisDe
    DennisDe Quicken Windows Subscription Member ✭✭✭

    I'm sorry that it wasn't clear that I post the manually. The reminder is set for 7 days.

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭
    https://community.quicken.com/discussion/comment/20531381#Comment_20531381

    I may be chasing a ghost here, but if "Remind me [7] days before" is set for a 7-days (weekly) reminder, there may be a logic bug causing the skipped intervals to occur …
    Try setting "Remind me …" to a number from 1 to 6 and see if that prevents the skipped intervals for the next few weeks.

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