Empower Retirement blocking transaction and CC-511

JDB97

I'm using the Quicken desktop app (R65.29) on Windows 11 and am getting the below errors when attempting the OneStep Update.

This has been happening for a few weeks now - I forget the first time I saw it, however, when I view the account, it appears it may be downloading anyway??

I found this post:

https://community.quicken.com/discussion/7965754/error-empower-retirement-is-blocking-transaction-download

and tried the fix that was posted for renaming the runtime file, but I'm still seeing the errors. Is there something else I can try?

Quicken Kristina

Hello @JDB97,

Thank you for reaching out to let us know you're seeing this issue. To help troubleshoot, I checked our internal tools and can see an error FDP-6000. Unfortunately, this is a known issue. To receive notification of any updates, when available, and to know when the issue is resolved, I recommend that you bookmark the Community Alert linked below.

https://community.quicken.com/discussion/7969551/update-1-5-26-empower-retirement-fdp-6000

Thank you!

(Ticket #12126327/CTP-15761/CTP-15784)