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Venmo - CC-502 (QWIN)

GLKNY

Just wondering if anyone else is getting this error message with Venmo. It has worked fine for years and in the last two days I've been getting the error message. No problem getting into the account from the Venmo app. Using Quicken for Windows, Version R65.29 Build 27.1.65. 29

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Comments

Patrick Larkin

Just noticed it today, but have not tried since last weekend.

Ironically, Venmo sent me an email about a login attempt (as it always does), but Quicken never prompted for the usual MFA.

Quicken Anja

Hello All,

Thank you for taking the time to report this issue.

First, please take a moment to review this support article regarding error CC-502.

However, we will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience in the meantime! Thank you.

AZCoder1959

https://community.quicken.com/discussion/comment/20531469#Comment_20531469

I'm also a Mac user. They split off my comment to the Mac forum. Quicken support has commented on that.

https://community.quicken.com/discussion/comment/20531473#Comment_20531473

[Edited - Enabled Link]

irasend1

CC-502 error with Venmo for the last 3 days. Suggestions?

planorich

I have had the same problem for the last two days. Can log in to my Venmo account on the web with no problem. When I try to update my Quicken account it completes with error CC-502. Venmo does send me an email that a sign-in attempt occurred.

MrCoolJ

I have had the same issue the past few days. I can log into my Venmo account with no issues. Seems like a global issue with Quicken.

FaddleFiddle

Same problem, Getting a 502 error. I tried changing my password on Venmo side in case there was something weird with that. No effect, no downloads.

logic1998

Same problem. Any update?

KS-KS-KS

Since Wednesday, 01/07/2026, my Quicken Windows subscription given CC-502 errors when running the 1-step update. I've been running it for months/years without a problem.

Adam Moskow

Same problem. Any solutions?

Boatnmaniac

Venmo is part of PayPal and the two have been going through some integration the last couple of months. I'm wondering if these Venmo errors are related to this OSU message about PayPal that I've gotten for 3 different PayPal accounts in 3 different and unique data files? This started for me just this morning.

Boatnmaniac

An Alert has now been posted regarding this Venmo issue:

https://community.quicken.com/discussion/7970037/new-1-12-26-venmo-fdp-102-cc-502

Pete Menti

I reported the problem via quicken. could not create a Sanitized copy, data fiel 1.8GB.

Just reporting the issue..

latest windows 11 pro update and latest Quicken Premire

Quicken Anja

https://community.quicken.com/discussion/comment/20531878#Comment_20531878

Hello @Pete Menti,

Thanks for chiming in and submitting a problem report! We will get them added to the ticket.

While we don't currently have an ETA available, in the meantime, please refer to this Community Alert for any and all available updates.

Thank you!

Phil H.

Same issue for the past 3-4 days

Quicken Anja

Hello @Phil H.,

Thanks for chiming in and confirming you’re seeing the same issue.

Please refer to the Community Alert linked above in my previous response for the latest updates on this Venmo CC-502/FDP-102 issue. That alert will be updated as soon as new information becomes available.

We appreciate your patience while our teams work toward a resolution.

JimTav

This problem has been ongoing for at least two weeks now. [Removed - Speculation]

Quicken Anja

Hello @JimTav,

We completely understand your frustration.

While we don’t have an ETA for a resolution yet, please know that the Venmo CC-502/FDP-102 issue is actively being tracked and investigated by our teams.

We appreciate your patience and will post updates in the Community Alert as soon as new information becomes available.

Thank you!

justanothercog

I am having the same problem connecting to VENMO. Error cc-502

kellyr66

1/27/2026 - The error is still happening.

Quicken Anja

Hello @justanothercog & @kellyr66,

Thank you for checking in and confirming you’re still seeing this behavior.

The Venmo CC-502 (Windows) / FDP-102 (Mac) issue is a known, ongoing issue that has already been escalated and is actively being worked on by our teams. At this time, we unfortunately do not have an ETA for resolution.

For the most up-to-date information, please refer to and bookmark the Community Alert linked earlier in this thread. That alert will be updated as soon as new information becomes available.

We appreciate your patience and understand how frustrating this has been.

Thank you!

cardi24

Is this fixed yet?

Flashgolfer

OK, can quicken explain why we are paying annual/regular subscription fees? This issue has been continuing for nearly three weeks and it is NOT YET RESOLVED? Nor is there an estimate of when it will be fixed? Whatever escalation path has been followed so far is not working. This needs further and higher escalation so that the issue gets addressed with a sense of urgency.

Quicken Anja

Hello everyone,

We understand how frustrating it is to see this issue continue, especially when Venmo access is something many of you rely on regularly. The Venmo issue is still an active, known problem and remains under investigation.

At this time, there is no ETA available for a resolution. These types of connection issues can take time to resolve due to the coordination required between systems, and while we know that’s not the answer anyone wants, please know this is not being ignored.

All updates will be posted to this Community Alert. If and when new information becomes available, that alert will be updated right away.

Thank you!

MT Vessel

I am still getting the CC-502 errors with Venmo as well. Interestingly, though, when I do a OneStep Update, I still continue to always get an email from Venmo notifying me of a login from a new device!

Pete Menti

That's interesting, I never got that. I have to check if those notifications are enabled.

JimTav

This has been going on for about a month. This is not acceptable. I may start looking at alternatives to Quicken. At the very least, there should be an offer of refunds for our trouble.

AZCoder1959

https://community.quicken.com/discussion/comment/20535309#Comment_20535309

Same. It's been that way for a while now (perhaps since the error first started, I don't remember).

Mike Brugler

[Removed - Rant/Disruptive]

pdallen1970

https://community.quicken.com/discussion/comment/20534958#Comment_20534958

Agreed - happens ALL. THE. TIME. So much wasted productivity chasing connection problems only to find out it's a "known issue". Feels like any time saved by using the product is quickly sucked up by bugs and "known issue"s.