Venmo - CC-502 (QWIN)

GLKNY
GLKNY Quicken Windows Subscription Member ✭✭✭
edited January 10 in Download, Add/Update Accounts (Windows)

Just wondering if anyone else is getting this error message with Venmo. It has worked fine for years and in the last two days I've been getting the error message. No problem getting into the account from the Venmo app. Using Quicken for Windows, Version R65.29 Build 27.1.65. 29

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  • Patrick Larkin
    Patrick Larkin Member ✭✭✭
    edited January 10

    Just noticed it today, but have not tried since last weekend.

    Ironically, Venmo sent me an email about a login attempt (as it always does), but Quicken never prompted for the usual MFA.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    Thank you for taking the time to report this issue.

    First, please take a moment to review this support article regarding error CC-502.

    However, we will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

    image.png

    It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
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  • AZCoder1959
    AZCoder1959 Quicken Mac Subscription Member ✭✭✭✭
    edited January 10
    https://community.quicken.com/discussion/comment/20531469#Comment_20531469

    I'm also a Mac user. They split off my comment to the Mac forum. Quicken support has commented on that.

    https://community.quicken.com/discussion/comment/20531473#Comment_20531473

    [Edited - Enabled Link]

  • irasend1
    irasend1 Quicken Windows Subscription Member, Windows Beta Beta

    CC-502 error with Venmo for the last 3 days. Suggestions?

  • planorich
    planorich Quicken Windows Subscription Member

    I have had the same problem for the last two days. Can log in to my Venmo account on the web with no problem. When I try to update my Quicken account it completes with error CC-502. Venmo does send me an email that a sign-in attempt occurred.

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