Venmo - FDP-102 (QMAC)

System · January 10

This discussion was created from comments split from: Venmo CC 502 Error.

AZCoder1959 · January 10

I'm on a Mac, and I've been getting an FDP-102/CC-502 error with my Venmo account for the last couple of days, too.

This isn't the first time Venmo has glitched like this. The last time it took a few days to resolve itself.

Edited to add: I went back to search for the previous issues. Different error code. Tagging @Quicken Anja for comment.

Quicken Anja · January 10

Hello @AZCoder1959,

Thank you for taking the time to report this issue!

First, please take a moment to review this support article regarding error FDP-102.

However, we will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience in the meantime! Thank you.
(CBT-999)

AZCoder1959 · January 10

@Quicken Anja Thanks for moving my comment to the Mac forum. I think it's interesting/important to note that it's affecting both Mac and Windows users (and it appears to be the same issue), which is why I commented there. Sometimes, issues are platform-specific, but more times than not, they're platform-agnostic.

I'll wait a day or two more before reporting this to Quicken with the hopes of it resolving itself.

Austin@ · January 10

I have also had issues updating Venmo for the last few days. I'm running Quicken for Mac. Here is the error I receive every time I try to update accounts:

I have submitted logs through the "Report a problem" option.

Quicken Anja · January 10

@AZCoder1959 You’re absolutely right—this does appear to be the same underlying issue affecting both Mac and Windows users, and it is being reported and tracked internally on both sides. I’ve also been able to reproduce the error on my own systems across both platforms, so we’re confident it’s not platform-specific.

We do still keep Mac and Windows discussions separate in the Community purely for organization and tracking purposes, since troubleshooting steps, logs, and escalation paths can differ slightly between platforms. But the reports from both threads are being funneled into the same investigation internally.

If it doesn’t resolve on its own in the next day or two, we’d definitely appreciate you submitting a problem report so your logs can be added to the ticket—every data point helps move it along.

Thank you!

Quicken Anja · January 10

https://community.quicken.com/discussion/comment/20531469#Comment_20531469

Hello @Austin@,

I went ahead and merged your comment with this Mac thread since you're on Mac as well.

Please refer to my earlier comment above to submit your log files and a sanitized data file via Help > Report a problem, as we have forwarded this issue along to the proper channels for further investigation.

Thank you!

Eli Sherer · January 11

I'll add that I have had the same issue connecting with Venmo for the past few days (today included):

Please try again later.

Care Code: FDP-102

Details:
FI_TIMEOUT
Retry. Sorry, there have been too many requests in a short time from your IP address!

I tried to reconnect, disconnect and reconnect, and run ONLY the Venmo update separately … but I am still seeing the same issue I have NO problem connecting to Venmo on my computer through a browser.

I have sent the Feedback/Error to Support for further review.

hollick · January 12

I have been seeing the same problem for a few days as well

Quicken Alyssa · January 12

Hello All,

Thank you for continuing to report this.

This is now a Known Issue. Our teams are aware of the issue and are working toward a resolution. We currently do not have an ETA.

Please bookmark the linked alert to stay updated on any progress/changes as they occur.

Thank you!

AZCoder1959 · January 14

Thank you, @Quicken Alyssa. I've sent my data in this morning. I hope it helps resolve the problem.

Hoot52 · January 14

Please keep me updated as I am having the same issue

Quicken Anja · January 14

@AZCoder1959 Thank you for submitting your logs and data this morning.

@Hoot52 For the latest updates on this Venmo FDP-102 issue, please refer to the Community Alert that @Quicken Alyssa linked above. That alert will be updated as soon as new information becomes available.

Thank you!

mm18stratos · January 15

same issue for me, only that I am using simplifi.quicken.com. please fix; the ADHD in me can't handle not being able to connect. thanks.

Quicken Anja · January 15

Hello @mm18stratos,

Thank you for reaching out to the Quicken Classic Community!

Since you are using Quicken Simplifi, it would be better suited for you to reach out to Simplifi's Community directly. Please click here to be redirected to Simplifi's Community.

Alternatively, Simplifi Support can also be contacted.

Thank you!

DrGm28 · January 16

Add another to the FDP-102 issue. On attempting to connect I do get an email response from Venmo about my log in, so it's getting that far, but then returns the error message.

Eli Sherer · January 23

Same as above and continuing. I see the email from Venmo that I have tried to connect to, then no connection. The DIFFERENCE in recent weeks is that Quicken does NOT ask for a confirmation code, and NO code is sent from Venmo. So where I used to receive a code, enter it, and then it failed to update; Now I receive NO code, and the update fails, but I still receive the email from Venmo.

At this point, Quicken gives me the pink Error notice at the top of the Venmo account saying, "Quicken cannot connect to this account."

Dnitro · January 24

FDP-102 error with VENMO. Corrective actions with deleting the connection and adding did not resolve the issue. Quicken Classic Premier Version 8.4.2

OS System TAHOE 26.2

Quicken Anja · January 24

Hello All,

Thanks to everyone for continuing to check in and share updates.

This Venmo FDP-102 (CC-502) issue is a known problem and has already been escalated internally. Our teams are actively investigating, but at this time there is no ETA for resolution.

Please refer to the official Community Alert for updates. As soon as new information becomes available, it will be posted there.

For now, no additional troubleshooting is needed on your end, as connection attempts (including deactivate/reactivate or re-adding the account) will not resolve the issue while the bank-side problem is ongoing.

Thank you for your patience!

Venmo - FDP-102 (QMAC)

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