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Scheduled Update Doesn't work

marcsfuller

When I am in Quicken I can do a a manual one step update without a problem. I recently tried to turn on scheduled update. When it runs it asks for my update password. It always says the password is invalid. I even tried changing the update password and it still fails. I searched and in 2023 someone was having a similar problem (see online update password does not work during scheduled updated by I think someone named redbob).. I changed my password and it still fails. I use special characters in my password- is this a problem?

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Windows

One Step Update

Password Vault

Comments

marcsfuller

FYI this is on Windows 11 Quicken Classic Premier

Quicken Kristina

Hello @marcsfuller,

Thank you for letting us know you're encountering this issue. To clarify, are you encountering this issue with your password vault password, or are you trying to enter a financial institution password when you get that prompt?

According to our help article on scheduled updates, any accounts that require a password to update (that would be any accounts connected via Direct Connect in your Quicken file) must have that password stored in the password vault. For more information on the password vault, please review this article: https://info.quicken.com/win/how-do-i-work-with-the-password-vault-and-stored-p

I look forward to your response!

marcsfuller

This is a problem with my vault password. All my financial accounts update fine from within Quicken.

Boatnmaniac

https://community.quicken.com/discussion/comment/20533408#Comment_20533408

As the Support Article states: "If you forget the password to your vault, then you will need to delete and recreate the vault and enter all the passwords for each of your financial institutions again." The same applies when the PW Vault appears to have some corruption (like what you have described).

BTW, you only need to add PWs to the PW Vault for DC connected accounts. EWC and EWC+ connected accounts do not save PWs in the PW Vault. You will see the EWC and EWC+ financial institutions listed in there (after running OSU the first time after recreating the PW Vault) but it will show that PWs are not required for them.

If you have no DC connected accounts then you do not need a PW Vault and you can just run OSU without one.

marcsfuller

I have not forgotten the password for my vault. In Quicken I type it in and all my accounts update fine. When the automatic update requests it I type the same thing and it tells me the password is invalid. If you do a search in 2023 someone encountered the same problem. I did not see a solution in that discussion that works for me. See the following:

Jack755 Quicken Windows Other Unconfirmed ✭✭October 2022 edited November 2022I am using the CORRECT vault password but the when setting up daily Scheduled Updates the pop up prompt for vault password before the program launches say's I've entered the wrong password. ??QuoteOff TopicUnhelpfulHelpfulLOL

Boatnmaniac

https://community.quicken.com/discussion/comment/20533699#Comment_20533699

Ah, sorry for the misunderstanding. I wish I could be of assistance on this matter but I do not schedule OSU updates so I don't have any insight into what might be causing the issue.

Quicken Kristina

Thank you for your reply,

https://community.quicken.com/discussion/comment/20533699#Comment_20533699

Do you need to use a vault password (eg - are any of the accounts you're updating connected via Direct Connect)? If not, then the easiest solution may be to just delete the password vault.

If you do need a vault password, then please try creating a new vault password which does not use special characters. There are rare instances where a special character is the cause of the problem.

Please let me know how it goes!