Quicken won't accept a downloaded transaction

theNav

Lately, I have had two main issues with Quicken:

One issue is that regular online updates don't work because the dialog says that the the quickenPatch.exe update program isn't there or doesn't exist and it points right at. That file does exist and if I double click it it says that the file doesn't exist! I have downloaded the file and done manual updates for the last two Quicken updates.

The current issue is that the latest Quicken update rendered downloading transactions inoperable. That is, if I click on a downloaded transaction, and I click on the accept button, then the cursor immediately moves to the date field on that line as if I wanted to edit the date. Clicking Accept again or clicking on the little diskette icon on the transaction line does nothing. I have several transactions now downloaded that I am unable to post into the register.

[Edited - Readability]

Quicken Kristina

Hello @theNav,

Thank you for letting us know you're seeing these issues. The first issue you mention is usually caused by an antivirus program or security software blocking Quicken's automatic update feature. Is this happening on a personal computer or a work computer? Do you use an antivirus program? If so, which one?

I tried to replicate the current issue you described, but in my Quicken, clicking the Accept button accepted the transaction into my register. Since you mentioned you've been having trouble with updating Quicken, it is possible the latest update patch didn't correctly install. Please try manually reinstalling the most recent update patch. For instructions on how to do that, please use this article: https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product/

Please let me know how it goes!

theNav

Thank you Quicken Kristina! I finally had to call Quicken support. I finally had to call Quicken Support. And learned that my database had gotten corrupted. The call got me back on the right track. This ticket can be closed.