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Reconciling Fidelity investment accounts online cash does not have a value

uscfan75

Based on past post on another discussion, my understanding this problem was corrected by Quicken. Do I need to continue making adjustments every time I update?

I posted this back in December and it was closed with no explanation.

I posted this issue was still an on going problem that Quicken says was complete and this issue was closed.

I am still having reconciliation issues with my brokerage accounts. Transaction are downloading properly into the correct account. The issue happen every time I download Dividend Income transactions. This is the same issue that was posted back in September with Fidelity upgrade. At that time you posted that we should let Quicken create the reconciliation adjustment. On Fidelity cash show up in Fidelity Cash Reserves (FDRXX). In my Conversations with Fidelity they stated that all there issues are resolved and this one is a Quicken issue.

This was posted but seems to be incorrect.

Quicken Mac users:

The Money Market security will disappear automatically and be set to cash. Customers whose cash balance is incorrect should perform a reconciliation with the online balance and enter an adjustment to correct the cash balance. From that point on, you will be good to go.

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Comments

Quicken Kristina

Hello @uscfan75,

Thank you for letting us know you're encountering this issue. To clarify, is this happening only with FDRXX, or are you seeing this behavior with other securities also? If this is happening with other securities, which specific securities are you seeing this happen with?

This was posted but seems to be incorrect.
Quicken Mac users:
The Money Market security will disappear automatically and be set to cash. Customers whose cash balance is incorrect should perform a reconciliation with the online balance and enter an adjustment to correct the cash balance. From that point on, you will be good to go.

Those instructions are correct for most core funds. However, there are some which are not automatically recognized as core, and for those, the instructions do not work. A fix is still in work for those funds.

I look forward to your reply!

uscfan75

I am only seeing this happening with FDRXX. I have 2 investment accounts that this is happening with. Each time I download transactions, I have to make an adjustment to get the accounts to reconcile. This also causes an issue on how to handle the reconcile adjustments in my reporting.

At the point Quicken corrects the problem, will I be able to delete the adjustments?

Also I would like for this post to remain open until a fix is implemented and I have verified the problem has been resolved.

Thank you

jacobs

@uscfan75 As I understand it, threads are closed not based on if/when they are resolved, but after posts in the thread cease for a certain period of time. So you might want to post in the thread every few weeks to ask if anything is happening towards a resolution, just in order to keep the thread open.

uscfan75

Thanks for the heads up!

uscfan75

Any update to the question of how the adjustment will be handled once fix is completed?

Quicken Kristina

Thank you for the follow-up,

Since a fix hasn't been completed yet, we don't have any official word how the adjustment will be handled.

Thank you!

uscfan75

any update on a solution and how to correct all the adjustments?

Quicken Kristina

Thank you for the follow-up,

There are no new updates yet.

Thank you!

uscfan75

any update on a solution and how to correct all the adjustments?

Quicken Kristina

Thank you for the follow-up,

There are no new updates yet.

Thank you!

uscfan75

Any idea when Quicken is going to address this problem. It has been going on since August of last year.

[Edited - Readability]

Quicken Kristina

Thank you for reaching out and sharing your concerns.

I understand how frustrating it must be to deal with an ongoing issue since August of last year. Unfortunately, our teams do not give ETAs.

Thank you!

JeremyASV

I have been having a similar issue with FZDXX in my Fidelity account as well. It is treating these shares as cash and causing the account to not reconcile with the online balance.

Quicken Kristina

Hello @JeremyASV,

https://community.quicken.com/discussion/comment/20543724#Comment_20543724

Thank you for taking the time to report this issue to the Community, although we apologize for any frustration or inconvenience experienced.

This issue has been reported to our Development and Product teams for further investigation and resolution. To contribute to the investigation, please navigate to Help>Report a Problem and send a problem report with log files attached.

Thank you!

(CTP-16655)

uscfan75

Just checking to see if Quicken has a projected date when this problem may be resolved? As I have mentioned in prior post, It has been going since August of last year.

Quicken Kristina

Thank you for the follow-up,

There are no new updates yet. Our teams do not provide ETAs.

Thank you!

uscfan75

Update? Checking so I can keep my post active!

Quicken Laura

Hi @uscfan75,

Thank you for following up. The issue is still ongoing, and our team continues to actively work toward a resolution.

In the meantime, you may bookmark the Community Alert to stay informed, as any updates will be posted there.

Thank you for your continued patience!

uscfan75

Update? Checking so I can keep my post active!

Quicken Anja

Hello @uscfan75,

Thank you for checking in again.

At this time, there are still no new updates to share regarding this issue. Our teams continue actively investigating, and the issue remains open internally.

While we do not currently have an ETA for resolution, any future updates or new information will be posted in the Community Alert once they become available.

We appreciate your continued patience and persistence in following up.

Thank you!