Income reminder doesn't match paycheck

vgburke85

Today I opened Quicken and noticed it's displaying the wrong amount for the income reminder for my next paycheck on 1/29. It says $951.12, but the correct amount it should be displaying is $1007.84. Why did it change, and how do I fix it? I have included screenshots from the bill reminder and the paycheck.

Quicken Kristina

Hello @vgburke85,

Thank you for reaching out! To help troubleshoot, please provide more information:

• Do you track just the net pay in your Quicken, or is the transaction a split transaction that details the gross pay and all the taxes/contributions?
• If it is a split transaction, is the information detailed in the split correct?
• Does viewing the split transaction cause the net pay to correct itself or does it still reflect incorrectly?
• Is your Quicken file synced to Mobile & Web?
  • You can check this by navigating to Edit>Preferences>Mobile & Web. The slider will indicate whether Sync is on or off.

I look forward to your response!

Quicken Kristina

Hello @vgburke85,

I haven't seen a response from you. Do you still require assistance?

Thank you!

vgburke85

I track the whole paycheck (gross pay, taxes, etc.).

vgburke85

@Quicken Kristina I track the whole paycheck. Everything looks correct in the paycheck window.

Quicken Kristina

Thank you for your reply,

To help troubleshoot, please answer these questions:

• Does viewing the split transaction cause the net pay to correct itself, or does it still reflect incorrectly?
• Is your Quicken file synced to Mobile & Web?
  • You can check this by navigating to Edit>Preferences>Mobile & Web. The slider will indicate whether Sync is on or off.

Thank you!

vgburke85

@Quicken Kristina yes my quicken file is synced to mobile and web. The income reminder and the net pay on the paycheck do not match. When I open Quicken now, the income reminder says $0. The paycheck has the correct amount.

Here's the income reminder

And the paycheck net pay