cc-800 Accounts deleted?

Mike_L

When i did an update, I received a cc-800 error for all accounts. I had gone to a backup of yesterdays file due to an issue with a couple of transaction in one account. The error occurred in all of the facilities i am connecting to.

Mike_L

My account list shows i have connections to all accounts but i get the CC-800 error fo all of them.

Quicken Anja

Hello @Mike_L,

Thanks for reaching out!

A CC-800 error can occur after restoring a backup file. Even though the accounts still appear connected in the Account List, the online connection information often needs to be re-established.

This typically happens if an account was deactivated or deleted at some point and then a backup was restored.

To resolve this, please follow the steps below which can also be found in this support article:

Step 1: Deactivate the affected accounts

1. Go to Tools > Account List
2. Select Show Hidden Accounts at the bottom of the window (if available)
3. Click Edit for each account receiving the CC-800 error
4. On the Online Services tab, choose Deactivate
5. Once all affected accounts are deactivated, close the Account List

Step 2: Reactivate the accounts

1. Go to Tools > Add Account
2. Sign in using your financial institution’s login credentials
3. When Quicken displays the list of accounts found:
   • Select Link to existing account for accounts you were already tracking and choose the matching account
   • Select Add to Quicken for any new accounts you wish to add
   • Select Don’t add to Quicken for any accounts you do not want connected

This process should restore the online connections and clear the CC-800 errors.

If the issue continues after completing these steps, please reach out to Quicken Support for further assistance.

Let us know how it goes!

Mike_L

Your instructions worked great with one minor exception. You might add that when folks get to the bank page they could select the tiny link for advanced settings to select the type of download they need. I forgot that part.

My one exception is that I have a number of checking and savings account in one facility. I also have a credit card at that facility. I deactivated all the accounts and when I added the accounts back in, I selected express web connect. After completing, I checked the account list In the account list the credit card says ‘no (activate downloads). All others work fine as far as I can tell now. I did a successful one step update. The credit card did not seem to have been accessed. An option to update now is not available in the transaction register drop down.

I tried selecting the activate downloads selection in the accounts list, but was provided the option to add or link all the accounts at that facility.

In the past, I have always had to use Web Connect to manually download the transactions for my credit card but can not find how to set that up again.

Mike_L

I think I may have isolated my latest problem. Although all accounts are identified with 1st advantage FCU including the credit card, I think the credit card is supposed to be associated with 1st Advantage FCU CC. I have tried to get that association but have come up empty. I intend to call 1st Advantage tomorrow to see if they can help. They probably have this as a common issue.

Again Thanks. Your help was a lifesaver. The credit card is my least used account so I can probably keep it updated manually until i get the downloads again.

Mike_L

1st Advantage was unable to help. I think the credit card needs to be added to 1st Advantage FCU CC, the other accounts to 1st Advantage FCU. All but the credit card works. I need the credit card to work Web Connect. The other accounts are Express Connect. I think the issue is with 1st Advantage

Mike_L

Just got off phone with Quicken Support. They said it was a 1st Advantage FCU issue and I should recontact 1st Adv.

While I agree with Quicken, I feel like i am in a do loop.

Thank you for your help.

I'll let you know if I get it resolved. I am discouraged only because i know there is an easy solution that i used when i set it up. I just can't remember what it was.😑

Quicken Anja

@Mike_L You’re very welcome—I’m glad to hear the main issue with the CC-800 errors has been resolved!

Regarding the remaining issue with your 1st Advantage FCU credit card: I see you mentioned contacting Quicken Support, but I’m not finding a ticket for that interaction. Were you given a ticket number for that call so I can review it?

In the meantime, I took a look internally at your account and am seeing a FDP-103 (CC-503) error for this connection. That error typically occurs with Express Web Connect accounts, but from your description, it sounds like you normally use Web Connect (this method usually refers to downloading a QFX file from the bank's website, and then importing it into Quicken) for this credit card. Is Web Connect the preferred method for you? Check back and let me know so I can best advise on next steps.

Thank you!