Tired of lack of support from Quicken

Vinay Gupta

Just trying to get some information from the community. What has your support experience been? As far as I know, Support just does not exist outside the Community. I think the Community is largely volunteers who have experienced similar issues.

Given that this is a subscription, there also does not seem to be a channel to request a refund 1) past 30 days, 2) if you purchased from a reseller.

The Issue:

Started getting cc-929 errors after restoring a file from backup. Contacted "Support" after struggling for a few days; They did something to my account, and now I get cc-503 errors. Was told I'll get an email within 24 hours, but it's been crickets for over 3 days. The errors continue.

Any suggestions. I'm tired of this defective product. Should I contact my state's attorney general's office.?

[Edited - Readability]

Quicken Kristina

Hello @Vinay Gupta,

Thank you for reaching out, though I'm sorry to hear you've had such a negative experience with Support. I can see that you did contact Support on the 2nd of this month, and the issue you're encountering has been escalated to an escalated department. They should contact you by email when the issue is resolved or if they need more information.

Depending on what is causing the issue, it can take longer than a day to resolve.

We are unable to assist with payments and refunds on the Community. For those issues, you would need to go directly through Quicken Support. If you purchased from a retail location, then purchases are subject to that store's policy.

I hope this helps!