Email to bank causing OSU to fail for that bank

Lou Meyer

Lastest version of Quicken Calssic home/business for WIndows.

Direct Connect Regions Bank.

Created email reporting a bill payment not yet recived by company via Quicken. OSU now fails with password not correct error. If I uncheck "send message option" bank connects prpoerly.

This issue can be solved by being able to delete the email (rather than uncheking option everytime). How do I delete the unsent email???

Quicken Laura

Hi @Lou Meyer,

Thank you for bringing this issue to our attention.

Could you please let us know when the problem first began? Additionally, to help us better understand the situation, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

When you run One Step Update (OSU), are you prompted to enter your password and then see a “Send Message” option appear?

If this is the case, you may need to temporarily disable multi-factor authentication (MFA) on your bank’s website before attempting to update your accounts in Quicken. Once the update is complete, you can re-enable MFA for continued security.

Please let me know how it goes!