After several months still seeing "requests don't match responses error while sync'ing" (Q Mac)

mintuit6600
mintuit6600 Quicken Mac Subscription Member ✭✭

After several months I am still seeing this error. I am using Quicken Classic for Mac. Mac OS 26.3, Quicken Version 8.4.2 (Build 804.59835.100). Thanks for any help.

error #1

level: 4 (Debug = 0, Critical = 6)

description:

Quicken cloud services error. (client error)

suggestion:

Try again later.

system description:

accounts upload: requests (9) don't match responses (8)

Tagged:

Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @mintuit6600,

    Thanks for reaching out to tell us about this issue!

    To better assist you, could you please provide the following details?

    • Where is your Quicken data file stored? Is it on your local hard drive or a cloud-based/external drive (e.g.: iCloud, DropBox, USB, etc.)?
    • Have you attempted any troubleshooting steps so far? If so, what were they?
    • Are you using a VPN while updating your accounts? If so, does disabling it make any difference?
    • Do you have any antivirus or malware protection software running that may be interfering with Quicken? If so, have you tried temporarily disabling it to see if the issue persists?
    • When did this issue first start occurring?
    • Were there any significant changes to your system or software before the issue began (updates, new installations, etc.)?
    • Could you please provide a screenshot of the error?
      • If needed, please refer to this Community FAQ for instructions on how to attach a screenshot.
      • Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Your answers will help us diagnose the issue more effectively.

    Looking forward to your response!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.