NEW 2/18/26 Bilt Rewards - Transactions not downloading/$0 balance/INSTITUTION NOT RESPONDING error

Quicken Anja

Users are reporting that, with the new Bilt Rewards BID through Plaid, transactions aren’t downloading, and the balance is incorrect. Some users have reported starting with no transactions, and others have said the connection worked initially, but transactions have stopped downloading since then. We’ve also had a couple of users report an INSTITUTION NOT RESPONDING error.

This has been escalated internally, though we do not have an ETA at this time.

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Thank you!
(Ticket #12241887/CTP-16338)