Forced to Re-Authorize Discover Card Every Launch

RLSJR

Every time I start Quicken and update my accounts, I have to re-authorize with Discover Card. The re-authorization works and I can update multiple times without issue as long as the app stays open.

However, if I re-start Quicken and update my accounts, it's making me re-authorize. It's only working for the one session until I close Quicken. It's been doing this for at least a month, if not more.

No other accounts are exhibiting this behavior.

Quicken Anja

Hello @RLSJR,

Thanks for sharing the details.

Please try the following steps below and see if it resolves the issue:

1. Create a backup of your Quicken file first.
2. Deactivate all Discover Card accounts in Quicken.
   1. Select the Tools menu and select Account List....
   2. In the Account List, select the account you want to deactivate, and then click Edit.
   3. In the Account Details window, click the Online Services tab.
   4. Click Deactivate next to the service you want to disable.
   5. Click Yes to the message confirming if you want to disable this service. Note: If you do not receive this message, additional information is available below.
   6. Click OK to the confirmation message.
   7. If you have an investment account that is linked to a cash account, you need to deactivate the online services from the investment account which will automatically deactivate the linked cash account.
   8. Important: If you are deactivating/reactivating an account to fix an issue, you'll need to deactivate all the accounts with the affected financial institution that you have activated in Quicken (including hidden ones). Once they're all deactivated, then you can follow the steps to reactivate.
3. Revoke Quicken’s third-party access from your Discover Card account on their website.
4. Reactivate the accounts in Quicken.
   1. Go to Tools > Add Account.
   2. Select the bank for the deactivated account(s). If prompted, select the connection method.
   3. Enter your credentials and click Connect.
   4. When the list of located accounts appears, choose LINK next to each account you want to reactivate.
   5. Click Next then Done on the last prompt.

Let us know how it goes!

RLSJR

Hi Anja, thanks for the reply. I deactivated the account, removed Quicken access on the Discover web site, then set the account back up in Quicken. I've closed and reopened the app and it did NOT prompt again for credentials or to link again. I'll know for sure in a few weeks if it "sticks" but for now looks like that resolved it. Thank you.