"Adjusting transactions" out of nowhere on Discover bank accounts

EmKay

I can only guess that these appeared, somehow, as a result of the changes to Discover Bank connect methods, but I suddenly have transactions that I did not enter, with a payee of "Adjusting Transaction" and a memo of "Adjustment to offset newly-downloaded items before this date", mostly dated years ago, the day before the opening balance on my Discover (at least) CD accounts.

They are making my balance incorrect. Yes, I can void or delete them - but why were they inserted? They didn't appear in the "downloaded transactions" pane - they were put into the register.

Anyone else get these?

Quicken Classic Premier R65.29

Quicken Kristina

Hello @EmKay,

Thank you for letting us know you're seeing this. To help troubleshoot, please provide more information:

1. Did this happen when you reauthorized your Discover accounts?
2. Was this a one-time occurrence?
   1. If not, what triggers this behavior?

I look forward to your reply!

cyberphile

I think the OP may be referring to a change in R66.11:

Sync and Connectivity

• IMPROVED During account connection migration, Quicken now adds an adjustment transaction instead of changing the Opening Balance transaction.

EmKay

@Quicken Kristina It happened sometime after I reauthorized, but I don't know when - they're at the top of the register so I didn't see them until I reconciled today. I have voided them but noted the amounts - I don't yet know if they'll reappear, but I doubt it.

@Cyberphile (don't know why it's not tagging you!) - I'm on R65.29 (I need to update my signature line) so it's not from a change in R66.11.

AlfredBones

I see the same thing. It is taking my balance as of the date I reauthorized Discover and assuming that was the opening balance 20 years ago. On top of it, that transaction can't be modified/deleted, so my balances are all skewed. Hoping for a fix soon!

EmKay

@AlfredBones I was able to edit and void the transaction (didn't want to delete it in case it turned out to be important, for some reason).

Thinker5

I just noticed I also have adjusting entries in three Discover savings accounts. Frustrating, as it has thrown off the balance by the amount of the entry, same as @EmKay above. However…I also have a fourth Discover account in my husband's name and his account has NOT received an "Adjusting Transaction". The plot thickens.

Quicken, is there a plan to resolve this issue? Or should I just edit and void the transactions like others have done?

Quicken Kristina

Thank you for your replies,

https://community.quicken.com/discussion/comment/20539292#Comment_20539292

I'm glad to hear that you were able to edit and void the transaction to correct the issue. Did the manual correction fix the problem, or did the adjusting entries reappear the next time you ran One Step Update?

https://community.quicken.com/discussion/comment/20539592#Comment_20539592

Thank you for letting us know you're seeing this problem. Since I can see that you're using version R65.29, it shouldn't be the feature added in R66.11. If you haven't already manually corrected it, I recommend contacting Quicken Support directly for assistance, as they have access to tools we can't access on the Community and they're able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance! 

Don3755

I had the same thing on two of my three Discover savings accounts. I couldn't delete them but was able to edit the amounts to 0.00 to balance my accounts. My Discover checking account and the third savings were not affected. The amounts were different in the two accounts affected. The randomness of it bothers me as much as anything. Why can't these entries be deleted? Both of my entries were dated the day before the accounts were opened, which was over ten years ago.

Quicken Kristina

Hello @Don3755,

Thank you for letting us know you're seeing the same thing, and thank you for sharing what you did to correct it.

If you're still unable to delete those entries, I recommend that you contact Quicken Support directly for assistance, as they have tools we can't access on the Community and they're able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance!