Unable to deactivate BECU account

System

This discussion was created from comments split from:

BECU OL-294-A error Again

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davidgiberson

I Also have this error on my BECU checking account. Just started a few days ago like the others, been waiting for it to fix itself. But I cannot deactivate online services. The account has a flag on it that says I have one transaction to review. This flag has been there for many years. I called for help on this many years ago and the agent could not eliminate this flag or find the transaction that is flagged. His solution was to delete the account and loose all my history. This is my primary account and goes back to 2004. What point is there to entering all of this data into my computer if I cannot search and report on historic data? What do I need to do? My other BECU accounts are updating fine.

Quicken Kristina

Hello @davidgiberson,

Thank you for letting us know that you are seeing these issues. To troubleshoot the issue with the red flag that won't go away (and won't let you deactivate the account), please backup your Quicken file and follow these steps from our article on when Quicken says there are transactions to view, but you don't see any:

First, turn automatic entry on

1. Press Ctrl+A on the keyboard to bring up the Account List, then click the Edit button next to the affected account in the list.

2. In the Account Details window, click on the Online Services tab then click Automatic entry is.

3. Select Yes on the next dialog box and click OK. Automatic entry should show as "On" now.

4. Click OK to close the Account Details window, then click Done on the Account List.

5. Close Quicken, wait a few seconds, then re-open it. The transactions should appear upon re-opening Quicken.

Then, check the account register and Online Center

Quicken will show you downloaded transactions in multiple locations. The following information shows you how to check for downloaded transactions in the account register and Online Center.

1. Open the account register and select Downloaded Transactions at the bottom of the register.
   • If there are transactions listed, accept them to the register.
   • If there are not any transactions listed, proceed with the next step.
2. Choose the Tools menu > Online Center.
3. Select the appropriate financial institution and account.

4. Select Transactions.

• If transactions are listed, click Compare to Register and accept the transactions. Note: Compare to Register will display online payments on the initial screen. After accepting your online payments, click Continue, Next or Done to see the rest of your downloaded transactions.
• If no transactions are listed or Compare to Register does not allow you to accept the transactions, proceed to the next section.

Lastly, correct data issues

If the Quicken data file is damaged, you might receive prompts about downloaded transactions when you don't have any downloaded transactions.

Quicken has a built-in utility, Validate, that will correct many data issues. Please note this does not correct all issues and these steps should be taken if the other steps outlined did not resolve the problem.

1. Choose the File menu > Copy or Backup File.
2. Select Create a copy or template, then click Next.
3. Accept all defaults and click Save Copy.
4. Open the New Copy when prompted.
5. Choose File > Validate and Repair File.
6. Select the new copy created in step 3 and click OK.

Note: Depending on the size of your data file, you may need to wait a while for the validation process to finish. Do not use the Task Manager to close Quicken. Quicken displays an error message if it cannot validate the file. If Quicken is able to validate the file and any errors are found, Quicken displays a message, "Data losses were found in your file." You can view the log file for more information.

When the validation process is complete, verify if the issue is corrected. If the issue is not corrected, return to your main file. For instructions on switching between Quicken files, click here.

If the issue is corrected in the copy, you will need to Reactivate your accounts for transaction download, and use the copy as your main file going forward.

1. Go to Tools > Add Account.
2. Select the bank for the deactivated account(s). If prompted, select the connection method.
3. Enter your credentials and click Connect.
4. When the list of located accounts appears, choose LINK next to each account you want to reactivate.
5. Click Next then Done on the last prompt.
6. After all of your accounts have been Reactivated, complete the Check the account register... section steps above again.

Please let me know how it goes!