Cannot log into Bank of America (BOA) to Add Account

robertfellows109

Quicken Classic Ver R66.18, Build 27.1.66.18 on Windows 11 told me I couldn't do a One Step Update for my BOA accounts until I updated my online connection (probably because BOA is moving to EWC+). Quicken support told me to go to Tools/Account List and deactivate my Online Services for my BOA accounts and then go to Add Account and set up BOA again so it would default to EWC+. However, after selecting BOA in Add Account it won't allow me to Sign In through BOA's Secure Login Screen. After entering my User ID and Password it says "Something went wrong. We're unable to authenticate you. Go to the Bank of America site or app you typically use to manage your third-part consents for assistance." I spoke to BOA support and they said that since I could log in directly, the issue was with Quicken. I also cleared cookies and extensions on my Edge browser as suggested but still receive the same login error message when I try to log on to BOA as part of the Add Account process. Looking for a solution to the login problem.

FOUND SOLUTION: In BOA account Profile/Security Settings removed Quicken from Data Sharing. Logged out and then logged back in. When it still asked to Confirm Access to Quicken I selected Decline Access. The next time I logged in it no longer requested the Confirmation. Went back to Quicken to Add Account. Selected Bank of America and this time it accepted the password, sent a confirmation text, and I went through the account linking for 6 accounts. After linking it did not show a complete list of accounts but when I checked Account List all 6 were now reflecting EWC+. I had to make some balance adjustments but now One Step Update works.

bdickins1

https://community.quicken.com/discussion/7971527/cannot-log-into-bank-of-america-boa-to-add-account

This is the same problem I have . Followed the "https://community.quicken.com/discussion/comment/20540086#Comment_20540086" for reference and the problem still exist. BOA insisted I change my password to correct the problem but that did not work.

Qknmep

I have the same problem using Quicken current Windows version.

I revoked Quicken data sharing on the BOA side, even changed my BOA password.

From Quicken, cannot log into BOA.

So frustrated. Finger pointing going on.

Hoping BOA will get their act together with new com software.

Quicken Kristina

Hello @robertfellows109,

Thank you for sharing your experience! Hopefully it will help others encountering similar issues.

Hello @bdickins1 & @Qknmep,

Thank you for reaching out! To help troubleshoot, please provide more information. What is the exact error message/code that you see? If possible, please share a screenshot of the error you are seeing (make sure to redact any personal information). If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

I look forward to your reply!

Cyndi

UPDATE: I did a few more tweaks on the BofA app regarding Third Party sign in and it is working!!!

Unfortunately, I have not been able to figure a work around and have been unable to login for 5 days now. I get this message when i try: For your protection, we need to confirm your identity and obtain your consent before sharing your online information with a third party. It then sends me back to: Sign in to BofA failed.

Anyone figured out how to get BofA to accept third party again one Intuit has been revoked?

Qknmep

Thanks Cyndi.

The error message I receive is:

Something went wrong.

We're unable to authenticate

you. Go to the Bank

of America site or app you

typically use to manage your

third-party consents for

assistance.

Qknmep

Thanks Robert!

[Edit - Removed Personal Information]

Quicken Kristina

Thank you for your replies,

Hello @Cyndi,

https://community.quicken.com/discussion/comment/20540547#Comment_20540547

Thank you for sharing your experience! Is the issue resolved, or do you still need help?

@Qknmep,

https://community.quicken.com/discussion/comment/20540611#Comment_20540611

Thank you for sharing that additional information. The error you are seeing is one of the issues covered in this Community Alert:

https://community.quicken.com/discussion/7971423/updated-2-26-26-bank-of-america-migration-multiple-bids

To troubleshoot, first, please confirm that your computer's time zone is correct. If it isn't, then please correct it and verify if that resolves the issue.

If your computer's time zone is correct, then please backup your Quicken file and follow these steps:

1. Deactivate all of your Bank of America accounts.

2. In Quicken, go to Account Settings > General tab and remove the Bank of America financial institution name and account number from each affected account.

• It is recommended to temporarily rename the accounts using the last 4 digits of the account number to make identification easier during reconnection.

3. Log in to the Bank of America website and navigate to:

Security Center > Overview > Data Sharing > Review. 

 Revoke Quicken’s access under third-party access.

4. Return to Quicken and go to Tools>Add Account, then follow the prompts.

5. If you still receive the error message “Something went wrong”, or "Sign in to bank of America failed. Please try again.", it is likely due to high traffic. Try again during non-peak hours (7:00 PM – 10:00 PM as a reference window).

6. If you do not get any errors, and you're able to successfully complete authorization, then when you get to the Add/Link screen in Quicken, make sure to carefully link your accounts to the correct nickname in Quicken.

Please let me know how it goes!

Qknmep

Still not able to communicate between Quicken and BOA.

I did disconnect my Quicken accounts from BOA.

I will try adding the accounts again off peak hours.

Thanks so much to you all for your help in resolving this.

I'll let you know if/when it gets resolved.