Can't Reconnect two Banks After the Recent Software Update from Quicken R66.23 [Edited]

JR_24

I had an update today when I opened Quicken Classic Deluxe. I went to my bills and income tab to enter my most recent paycheck, I found that my tables were all messed up. The categories did not match the descriptions in the memo field or the amounts in many cases. I also had the income portion, which used to be at the top, moved down below deductions. I tried help, which was a waste of time. I did the restore to backup and the validate and repair file as they suggested and it was still messed up. I then just started over with that particular saved entry.

The problem I'm having now is the one step update. It went dark and froze during my first attempt. I had to go to task manager to get out of it. On the 2nd attempt, it went forever before it came up with connectivity issues for most of my accounts. I guess this was caused by restoring to a backup - go figure. I started making new connections, but It still says it cannot connect to 2 of my banks, which were previously working before this software update. Is anyone else experiencing similar problems? Any suggestions for a fix?

Quicken Kristina

Hello @JR_24,

Thank you for letting us know you're encountering this issue. To help troubleshoot, please provide more information:

• Which financial institutions are you unable to reconnect to?
• Are you seeing any error messages/codes?

I look forward to your response!