Add account Lock up

SteveDogB3
SteveDogB3 Quicken Windows Subscription Member
edited 4:02PM in Errors and Troubleshooting (Windows)

Quicken Classic R66.23… Windows…. 2+months, all accounts or single account update. When I do one step update, after the accounts are queried, I get the "add account" screen (and I don't want to add an account). If I choose "Continue" the screen locks up and nothing will release it except task manager. So I've started just killing the add account screen. It just started happening about 2+ months ago. I figured somebody in tech might notice and they might fix it but no such luck.

quick 1.JPG
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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @SteveDogB3,

    Thank you for letting us know you're encountering this problem. To help troubleshoot, please provide more information:

    • Which financial institution(s) is this happening with?
    • Do you see any error messages/codes?

    The most common cause of an Add Account prompt coming up after you've started a One Step Update is if one or more financial institution that connects using Express Web Connect Plus (EWC+) needs to be reauthorized.

    Do you have any accounts in your Quicken file that connect using EWC+? You can check this by navigating to Tools>Add Account and looking in the Transaction Download column.

    Transaction Download EWC+.png

    I look forward to your reply!

    Quicken Kristina

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