Deactivation of BofA Accounts in Quicken Issues

Michael Warren

I am unable to deactivate my BofA accounts in Quicken. I click the Deactivate button only to get an endless cursor spinning, and have to use Task Manager to close Quicken. I went into BofA online and deactivated my Quicken / Inuit connection in Security Settings, and also Decline Quicken Connections on BofA login page. But each time I reopen Quicken to deactivate the Express Web Connect+ for my BofA accounts so that I can reconnect with the newer protocol, all I get is endless processing that never completes. I have tried Resetting the account as well. Nothing has worked, and this has been going on since March 1. Either BofA is out of sync with Quicken, or Quicken with BofA. But this migration is a mess.

[Edited-Readability]

Quicken Alyssa

Hello @Michael Warren,

Thank you for sharing your experience and reporting the issues you are seeing.

I have some follow-up questions for you:

• Have you tried rebooting your computer?
• Where is your data file located?
  • You can see this by going to File and looking toward the bottom of the menu. The first file listed is the one you are currently in. The file location will be shown there, and that is what we are looking for.
• Is your file being synced/backed up by any third-party services like OneDrive, Dropbox, or Carbonite?

One thing we can try is validating your file. To do this:

1. Save a backup.
2. Go to File.
3. Select Validate and Repair file…
4. Check the first box labeled "Validate file".
5. Click Ok.

Once the validation has completed, it will produce a report of anything it has found/corrected. After this, try deactivating your accounts again, and let us know if anything has changed.

Looking forward to your response!