Can't download transaction from Discover Card

dionysus22

This had been working for a year, and now I can't download transactions from Discover's website. I go thru all the steps of reconnecting, get the text with the verification number, and then Quicken stays there is a connection problem. I do a reconnect all over again, and get the same response. I'm beginning to think I made a bad choice moving from one financial software to Quicken. There is just too much inconsistency with this program.

NotACPA

Your profile says QMac, yet you posted in a QWin thread. Which is it?

Quicken Anja

Hello @dionysus22,

Thanks for reaching out!

I reviewed your account on our end and can see that you're using Quicken Classic for Mac, so I’ve gone ahead and moved your post to the appropriate Mac category.

Upon checking your connection with Discover, I’m seeing that the account is currently returning an internal FDP-350 error. This typically occurs when the security token for the connection has expired, which means the account simply needs to be reauthorized.

To resolve this, please try the following:

1. Click Reauthorize in Quicken when prompted.
2. Follow the on-screen steps to sign back in to your Discover account and complete the reauthorization process.

If the issue persists, it may be due to the financial institution temporarily limiting connectivity to prevent excess traffic. In that case, we recommend waiting a little while and trying the reauthorization process again later.

Additionally, if the account does not appear during the reauthorization process, it may be considered dormant by the financial institution (this can occur if no transactions have posted for a long period of time). If that happens, making a small purchase transaction on the account should “revive” it, allowing it to appear again during reauthorization once the transaction clears. If you need an immediate resolution in that situation, we recommend contacting Discover directly.

If you do not receive a reauthorization prompt, or if reauthorizing does not resolve the issue, please let us know. There are a few additional troubleshooting steps we can try, and I’d be happy to provide further guidance.

Please let us know how it goes! Thank you.

Quicken Anja

Hello again,

We haven't heard back from you in a while. Do you still need assistance?

Thank you!