Update R66.28 crashes

ccpjr

Running Windows 11 desktop and Quicken Premier Classic.

Quicken was working fine until it installed update R66.28 today.

Now it keeps crashing. I have downloaded the update and reinstalled it as admin with antivirus and firewall shutdown.

Can someone please help?

Thank you,

CCPJR

Dennis52

I've experienced the exact same thing.

The only way I have been refresh my accounts is to update each account individually. Quicken doesn't crash following this pathway but is very time consuming and thus very frustrating.

Sure hope that the Quicken Support Team jumps on this user request right away.

NotACPA

See this:

https://community.quicken.com/discussion/comment/20544329#Comment_20544329

ccpjr

I have been a long time Quicken user and Quicken has always been a quality program with quality support.

I have been very pleased until this last update, R66.28.

I have done all the things that Quicken recommended on their website and in the community posts and it still crashes.

From what I see there are a lot of people with the same issue.

I have re-downloaded the R66.28 patch.

Uninstalled Quicken, deleted the installation folder, restarted the computer, closed the firewall and anti-virus and reinstalled as admin and Quicken still crashes.

I have tried different data files and Quicken still crashes.

I have sent them a log file and did not hear back.

I have tried using chat but that is nothing but AI which does not help.

Quicken used to have phone and live person support on weekend, but no longer.

Where is the quality support that Quicken used to have?

It would be nice if Quicken acknowledged the problem and that they were working on it.

Can someone please help with this issue?

ccpjr

I have also run validate and repair and it found nothing wrong.

RalphC

What happens when you create a new test file and try to load that?

ccpjr

Do you mean data file, no imported data?