Subscription Value Concern: SSFCU Connectivity Unresolved for Months

gtgerbo

@Quicken Carlos

ZChefDan indicates that case ID 12333611 was assigned on 4/3/26. What is the next best step to get it elevated to a heat ticket?

NotACPA

@ZChefDan Problem with the "Master FIDIR" theory is that it gets downloaded to your PC, and it's the version on your PC that Q uses.

NotACPA

@ZChefDan Try a very slightly different process

1 Login to SSFCU and download the QFX file

2 DON'T use Explorer, but from within Q click FILE, FILE IMPORT, Web Connect (QFX) file, point to the downloaded file and select it to open

3 After your process, above, the particular account should already be set for Web Connect, so you shouldn't need to do that linkage again

4 The file should be imported into Q, with none of your add'l steps needed.

Quicken Carlos

Hi All,

Thanks for following up.

I have created an investigation ticket for this issue. It would be helpful if you could upload a fresh set of logs so we can include the most recent data in the investigation.

To do this, please go to Help > Report a Problem and submit the logs from there.

Once you’ve sent them, please let me know so I can attach them to the investigation ticket.

I look forward to your reply.

[CBT-1123]