I have 4 accounts at the same bank. All of them use to download from the vault one step update. Now for no known reason 2 of the accounts that are my business checking and savings no longer update. What happened and how do I get it back on track?
When you do TOOLS, Account List … what shows in the "Transaction Download", "Last Download" & "Financial Institution" columns across from these accounts? What grouping are they in (Personal Spending, Personal Credit, etc)?
When you click HELP, About Quicken, what shows as the Q product you're running and it's RELEASE?
Are they set up with the same login info or different logins?
What is the connection method?
Thank you both for attempting to help. I still have not been able to fix the problem. The one step update brings in the correct online balance for all four accounts but only brings in the transactions for 2 of the 4 accounts. How can it be accessing the account balances and showing them in quicken but not bringing in the transactions since December?
@qknDJZ Please respond to the questions we asked. It's very difficult to diagnose your issue without that info.
Hello @qknDJZ,
We haven't heard back from you in a while. Do you still need assistance? If so, could you please provide the information requested by our SuperUsers above?
Check back and let us know! Thank you.
Hello again,
Checking in once more before this thread is closed. Let us know if you still need assistance.
Thank you!
Due to the lack of response, I went ahead and closed this post.
If you still require assistance, please feel free to start a new post.
