Downloaded Transactions Match but Create Duplicate, uncategorized, Transactions

guybyny

This has been occurring for months now and impacts multiple FI's such as Chase and Citibank. Recurring transactions are in the registers - downloads from the FI's show a match but, instead of adding a "c" to the transaction in the register, it instead adds the downloaded transaction to the register without a category leaving the original transaction as uncleared and duplicated.

Quicken Laura

Hi @guybyny,

Thank you for sharing what you’re experiencing with downloaded transactions.

This is a known issue that other users have also reported, where Quicken creates a new transaction instead of matching the existing one. To help us investigate further, I would appreciate it if you could provide additional details by submitting a report through Quicken and including your log files. This will allow us to forward the information to the appropriate team for review.

To send your logs:

1. Open Quicken
2. Click Help
3. Select Report a Problem
4. Click Send to Quicken

Once submitted, please let us know. I look forward to your response!

Quicken Laura

Hi @guybyny,

I just wanted to follow up since I haven’t heard back from you. I’m checking in to see if you still need assistance.