Downloaded Transactions Match but Create Duplicate, uncategorized, Transactions

guybyny
guybyny Quicken Windows Subscription Member ✭✭
edited April 2 in Errors and Troubleshooting (Windows)

This has been occurring for months now and impacts multiple FI's such as Chase and Citibank. Recurring transactions are in the registers - downloads from the FI's show a match but, instead of adding a "c" to the transaction in the register, it instead adds the downloaded transaction to the register without a category leaving the original transaction as uncleared and duplicated.

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Comments

  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod

    Hi @guybyny,

    Thank you for sharing what you’re experiencing with downloaded transactions.

    This is a known issue that other users have also reported, where Quicken creates a new transaction instead of matching the existing one. To help us investigate further, I would appreciate it if you could provide additional details by submitting a report through Quicken and including your log files. This will allow us to forward the information to the appropriate team for review.

    To send your logs:

    1. Open Quicken
    2. Click Help
    3. Select Report a Problem
    4. Click Send to Quicken Report a problem QWin copy.png

    Once submitted, please let us know. I look forward to your response!

    Quicken Laura

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  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod

    Hi @guybyny,

    I just wanted to follow up since I haven’t heard back from you. I’m checking in to see if you still need assistance.

    Quicken Laura

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