Missing Transactions with Barclays Bank Delaware, No errors (Edited)

WaterLover
WaterLover Quicken Mac Subscription Member ✭✭✭
edited April 7 in Errors and Troubleshooting (Mac)

Anyone else not getting transactions from Barclays Bank credit cards? There's no errors, and it definitely sees the online balance but it is not downloading the latest transactions and therefore states that it is not reconciling.

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Comments

  • robs51166
    robs51166 Quicken Mac Subscription Member

    I'm having a similar problem yesterday and today. When I do an update I do not get an error message but am told there are zero transactions downloaded. If I export a file from the Barclays website and attempt to import it into Quicken I am told Quicken is unable to complete my request and I get error codes OL-221-A and OL-221-B.

  • Quicken Carlos
    Quicken Carlos Quicken Mac Subscription Moderator mod
    edited April 7

    Hi @WaterLover and @robs51166,

    Thanks for reaching out to the Quicken Community and for bringing this to our attention.

    For further investigation, I suggest uploading a screenshot of the One Step Update Summary showing 0 new transactions and submitting the logs via Help > Report a Problem.

    Report a problem Mac.png

    I look forward to your reply.

    Quicken Carlos

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  • WaterLover
    WaterLover Quicken Mac Subscription Member ✭✭✭

    Thanks @Quicken Carlos. I've sent files via Report a Problem and added a note combining my and @robs51166 comments. Hopefully this alerts the support team to look at this issue.

  • Quicken Carlos
    Quicken Carlos Quicken Mac Subscription Moderator mod

    Hi @WaterLover,

    Thanks for your reply and for submitting the logs along with the screenshot—they are very helpful!

    I’ve created an investigation ticket and will send this information to the appropriate team.

    Thank you for your patience!

    [CBT-1094]

    Quicken Carlos

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  • bobz
    bobz Quicken Windows Subscription Member ✭✭
    edited April 7

    I've encountered the same issue today. I submitted an error report with logs and screenshot as described above.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @bobz,

    Thank you for letting us know that you're also encountering this issue and for sending the problem report! I added you to the ticket.

    Thank you!

    Quicken Kristina

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  • chestrenu
    chestrenu Quicken Windows Subscription Member ✭✭

    Same here. Balance updates but no transactions!

  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod

    Hi @chestrenu,

    Thank you for joining this thread. We have escalated this issue internally, and our team is actively working on it.

    For the latest updates, you can bookmark the Community Alert:

    https://community.quicken.com/discussion/7972605/new-4-8-26-barclays-bank-delaware-missing-transactions

    Thank you!

    Quicken Laura

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