Synchrony/PayPal MasterCard (again)

erwiest
erwiest Member ✭✭✭
edited April 21 in Download, Add/Update Accounts (Windows)

I am getting an accurate downloaded balance with OSU for my PayPal Mastercard (administered by Synchrony Bank)—but no transactions download. This seems to happen every few months, especially between my payment due date and my statement close date (7 business day gap per Synchrony). Can anyone explain what's going on between Quicken, Synchrony, PayPal and the intermediaries involved?

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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @erwiest,

    Thanks for reaching out!

    This is a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available information and updates.

    We appreciate your patiece in the meantime! Thank you.

    -Quicken Anja
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  • msabes23
    msabes23 Quicken Windows Subscription Member

    Why does PayPal still work within Quicken Simplifi but not within Quicken?

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @msabes23,

    Thanks for reaching out!

    While both products are under the Quicken umbrella, Quicken Simplifi and Quicken Classic use different connection methods and aggregation systems, which can sometimes result in one working while the other is experiencing issues.

    In this case, the issue affecting PayPal/Synchrony connections in Quicken Classic is a known issue that is currently under investigation. For the latest updates, please continue to monitor the Community Alert linked above.

    We appreciate your patience in the meantime! Thank you.

    -Quicken Anja
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  • billyeff
    billyeff Quicken Windows Subscription Member ✭✭

    I have the same issue. This is a HUGE problem and needs to be addressed quickly! There are no reasonable excuses for this happening, particularly after it has worked at least reasonably well for a long time. Please produce a fix quickly for your loyal, long time (over 20 years) customers.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @billyeff,

    I understand how frustrating this is.

    This issue with PayPal/Synchrony transactions not downloading in Quicken Classic is a known issue that has already been escalated and is currently under investigation. At this time, there isn’t an ETA available, but it is actively being worked on.

    While I know that’s not the resolution you’re looking for, the best place to stay informed on progress is the Community Alert linked earlier in this thread. Any updates or changes will be posted there as soon as they become available.

    We do appreciate you taking the time to report it and for your continued patience while this is being addressed.

    Thank you!

    -Quicken Anja
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