I've been getting an error message (an error has occurred) for the last several days and account doesn't update. Attempted to reset account and received the message that Quicken could not complete the account reset.
Are there any known issues here?
I just tried it and got an error too. It probably has something to do with T. Rowe Price having a new "brokerage platform" that just went live. I guess I'll wait a few days and hopefully it gets fixed
TRP Brokerage Account is not working this morning, it keeps saying I need to log in then saying I need to log in or get an account. I verified the web site is working at least, and the password is correct. I have had it in Quicken for several years. Anyone else seeing an issue? Regular TRP mutual funds is working fine.
I get the same error for my brokerage accounts, and yes the TRP mutual funds are also working fine. I've tried resetting the account as well as deactivating/reactivating, to no avail.
I also tried in a test Quicken file I have for purposes like this, to add the brokerage account, that also failed.
Ditto. I get the same error for my brokerage accounts, and yes the TRP mutual funds are also working fine. Started yesterday 5/7/2026.
Hello All, Thank you for taking the time to report this issue! We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.
It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.
While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.
Please let us know once that is done, and we apologize for any inconvenience in the meantime! Thank you. (CBT-1129)
I sent a report @Quicken Anja . One suggestion of something that is maddening! When I report a problem, often times I attach a screen shot of an error message or related aid. Well, when I hit send, I get an error of 'more than 10 files being sent', and it closes out - I lose everything I have entered! Then I have to guess what not to send of al the Quicken files it default-checks to send. I usually pick a few with "Old" in the name. Is the 10 file limit really needed, since additional files are solicited but then cannot be sent? In today's world of higher speed internet connections, how about increasing the number of files? Or at a minimum, don't report the error and close the report a problem dialog — give the person a chance to correct!
I have sent the report a problem request in.
Here is the message I get after attempting to reset the account
Yep I get the exact same error
Hello All,
Thank you for submitting the problem reports, screenshots, and additional details. We will get the submitted files attached to the open ticket for further investigation.
@Don Awalt -Regarding the feedback about the 10-file limit and the Report a Problem window closing out, we definitely understand how frustrating that can be. Since that would be considered a product improvement request, we recommend creating an Idea post so other users can vote on it and our teams can review the feedback.
We appreciate everyone’s patience while this issue is being investigated.
Thank you!
@Quicken Anja imho any time the program’s operation directly results in a user losing their work, that’s a bug not a feature request. While I suggested some other improvements, at least don’t close the window when there are too many files, let the user correct it - don’t lose all the user’s work before they can do anything about it. Sometimes crafting the problem description takes time.
@Don Awalt I did some further digging and we actually already have an open feature improvement ticket for the Report a Problem attachment limit and the behavior when the file limit is exceeded (CTP-7831). This is already being tracked by the product team, so no need to create a separate Idea post for this one.
Thanks again for taking the time to send this in and for the detailed explanation.
Also having this issue with Brokerage while Mutual funds are OK. Sending the report.
Having same issue with Brokerage. Error (OL-332-A) Sent report as requested.
Hello @jbrown08322 & @DStix,
Thanks for chiming in and submitting those reports!
Your details and files have been added to the ticket.
Same problem here since the 8th of May 2026
I am having the same issue since last week.
Thank you for adding to this discussion.
If you would like to contribute to the investigation of this issue, you can do so by following @Quicken Anja's steps here, for submitting log files:
If you do send over log files, let us know so we can add them to the ticket.
Thanks again!
Same problem as lots of others. And can't send files because of 10 limit. 🤬
This is a T Rowe Price issue with their new Brokerage platform. You can't even start a new Quicken file and download a brokerage account. I set up to add TRP accounts and 8 mutual fund accounts, and my Sweep account is visible, but the Brokerage is not even shown. TRP needs to fix their platform and make the brokerage account visible and downloaded by Direct Connect into Quicken. Maybe Quicken could help them. You can't even download a QFX file and import it, as that option is not available any longer on the TRP website in the new platform.
[Edited - Readability]
Yes @patpurtill7234 I tried the same test - new file, add a brokerage account. Fail.
I spoke with a technical support person at TRP and described the issue. I received a call back and the representative indicated TRP is aware of the issue. He indicated the issue involves Pershing, their 3rd party custody provider, which is why it is impacting the brokerage and not TRP mutual funds. Apparently, this connectivity issue involves all software providers and not specific to Quicken. No timeframe provided as to when a fix to be provided but I got some comfort they are aware. Encourage everyone to call TRP Technical Support at 888.358.8490 to log complaint as well as to see if you get a consistent answer.
I too spoke with a technical support person at TRP today and described the issue. The representative indicated TRP is aware of the issue. No timeframe provided as to when a fix is to be provided.
Hello Everyone,
Thank you all for continuing to share details, troubleshooting results, reports, and updates regarding the T. Rowe Price Brokerage connectivity issue. Additionally, thank you to those who contacted T. Rowe Price directly and shared the feedback received from their technical support teams.
Our teams are continuing to investigate this issue internally under ticket CBT-1129, and all submitted logs, screenshots, and reports are being attached to assist with the ongoing investigation. At this time, we still do not have an ETA for resolution.
We understand how disruptive this is, and we appreciate everyone’s continued patience and detailed reporting while this is being worked on.
I am getting a OL-332-A login error. I haven't chosen Fix It since it seems like everyone is having problems. Is this the error everyone is getting? Fix It doesn't always work so I haven't tried it yet if this is a universal problem. Sometimes Fix It will delete my login and I don't want to change my password if I don't have to.
Hello @davidmarketing,
Thanks for chiming in.
The OL-332-A login error you’re seeing is currently consistent with the broader T. Rowe Price Brokerage connectivity issue that has been reported by multiple users in this thread. Based on the information available so far, this does not appear to be isolated to your login credentials or a “Fix It” action within Quicken, but rather part of the ongoing disruption related to the updated brokerage platform connection behavior.
At this time, there is no ETA for resolution, and we are continuing to collect logs to assist with the active investigation under the existing ticket (CBT-1129).
We appreciate your patience while this is being worked on.
I contacted T Rowe Price support last week and was told they shut down 3rd party access (e.g. Intuit) to their brokerage accounts because of suspicious activities they were noticing. I was told it would be 5-10 days before it would be restored. I doubt the problem is related to their new brokerage webpages because my Quicken connection for downloads worked for at least 4 weeks after their change. '
In any case, it would be nice if TRP notified customers of what they had done or were doing.
