Unable to connect to Quicken cloud after mac migration

kvfritz

I get an error message when trying to login to Quicken for mac beta. Unable to connect to Quicken Cloud. Log as error, in blue, does nothing. Connect support takes me to home page. I've turned off sync, reset, and turned on sync. No change. Now I can't login on the old system either.

Quicken Kristina

Thank you for your reply,

To clarify, when you say you're unable to log in on any of your systems, do you mean this issue is happening on multiple computers? Are you copying the same file to different devices, or is this happening with multiple Quicken files?

To start troubleshooting, please follow these steps from our article on troubleshooting cloud sync errors:

Before you begin

It is highly suggested that you create a backup of your Quicken data file prior to attempting the troubleshooting steps. If you need assistance backing up your data file, please click here.

Deactivate VPN, firewall, and/or antivirus software

If you are using any VPN, firewall, or antivirus software, they could be affecting the Sync process and causing performance issues. It is recommended to disable these services and then retry the Sync to see if the problem persists. For information on configuring firewalls, see our support article here.

Sign out and sign in to Quicken profile

An outdated or invalid registration token can lead to Cloud Sync errors. Signing out and then signing back into your Quicken account will refresh the registration token for your Online Connected Services and can help prevent errors with syncing.

1. Go to Quicken > Sign Out....

2. Click Sign Out.

3. Sign back in using your Quicken ID (email address) and password.

4. Attempt to run Cloud Sync again.

Reset Cloud Account

Resetting will discard any Quicken Connected Services data that exists on the Quicken Cloud and replace it with the information on your desktop. This will reset any Quicken Connect accounts and if you use Mobile and Web Sync, it will also reset data that you have made accessible to Quicken Mobile or Web.

Note: Make sure you have synced all changes made on Mobile or Web to your local Quicken before taking this step or those changes will be lost.

1. Go to Quicken > Settings....

2. Select the Mobile, Web & Alerts tab.

3. Click the Sync toggle to OFF, then click Disable Sync.

4. Select the Connected Services tab.

5. In the Cloud Account section, verify the correct Cloud Account is selected, and then click Reset.

6. Click Reset in the Reset Quicken Cloud window and follow the on-screen instructions to reset your Cloud Account.

7. Once the Reset process completes, select the Mobile, Web & Alerts tab.

8. Use the Sync toggle button to turn Sync ON.

Uninstall and reinstall Quicken

If none of the other troubleshooting steps worked, uninstalling and reinstalling the Quicken software may help resolve the issue.

• For help uninstalling Quicken, see our support article here.
• For help reinstalling Quicken, see our support article here.

I hope this helps!