I cannot download BOA transactions And there is no deactivate button in the edit of this account.
When you do TOOLS, Account List … what shows in the "Transaction Download", "Last Download" and "Financial Institution" columns next to your BofA account(s)?
When you click HELP, About Quicken, what shows as your Product, Version, and "Subscription Valid thru …" date?
Hello @tumom2,
Thanks for reaching out!
Could you please navigate to Tools > Account List > Edit on the affected account, then select the Online Services tab and take a screenshot of what you see there? See example below.
If needed, please refer to this Communith FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.
This will help us determine why the Deactivate button is not appearing and provide the appropriate next steps.
Thank you!
no(activate download, not available, zzz-Bank of America All other states
Version R68.28, Sub valid thruy 4/25/27 I have been downloading with no issues til now.
As requested here is the image
There's no Deactivate button for the account shown, because it's not currently activated. That's why "Set up now…" is shown.
And the zzz- prefix indicates that it was deactivated because BofA discontinued the prior connection method.
You need to Set Up this account again.
@tumom2 I agree with @NotACPA. Based on the screenshot you provided, the account is currently deactivated, which is why the Deactivate button is no longer present and you instead see the Set up now... option.
While you can certainly try clicking Set up now..., we've found that you may have better success reactivating the account by using the Add Account flow instead.
To do so, navigate to Tools > Add Account..., search for your Financial Institution name and follow the prompts to connect.
Once your account(s) have been found, be sure to link them to the existing account(s) you have already set up in Quicken rather than adding them as new accounts.
Let us know how it goes!
Hello again,
We haven't heard back from you in a while. Do you still need assistance?
Check back and let us know! Thank you.
