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State Employees Credit Union - NC: A previously linked IRA account no longer links.

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This discussion was created from comments split from: A previously linked IRA account no longer links. Is the only solution to disconnect it?.

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CJ1215

I am having the same problem with IRA accounts at State Employees Credit Union - NC. When I contact SECU, they say it's a Quicken problem and to reach out to Quicken. I tell them that I think it's a SECU issue and that they need to escalate it with their online services, their IRA services, or whoever can fix it.

Quicken Kristina

Hello @CJ1215,

Thank you for letting us know you're encountering this issue. To help troubleshoot, please provide more information:

When did you first notice this issue?
Do you see any error messages or codes?
What happens when you try to add or update the account?

There is currently a known issue which may be related to the problem you're encountering. For details, please review the Community Alert linked below:

https://community.quicken.com/discussion/7974092/ongoing-6-22-26-state-employees-credit-union-fdp-106-cc-506-and-ol-297

I look forward to your reply!

CJ1215

I first noticed this problem after the NC SECU "upgrade" in their protocols. I am able to connect all of my accounts EXCEPT FOR IRA ACCOUNTS HELD AT SECU. When I attempt to set up download transactions for the IRA accounts, the accounts are not recognized by SECU, so the IRA accounts cannot be "added" for download. I have tried "add a new account" and "set up transaction download," neither of which works. I do not get any error message. I have been in contact directly with IRA department at SECU as recently as July 17, 2026 and was told they are aware of this particular issue and they will escalate the matter to the "digital online support team." I have heard nothing further since that time. Daily attempts to make the SECU IRAs link with Quicken continue to fail. If other members are having this same issue, I suggest they call 1-888-732-8562 to complain. Any assistance you can provide will be greatly appreciated.

CJ1215

I responded with the information you requested. Do you have any further information on how to resolve the linking and downloading of transactions for SECU IRA account?

Quicken Kristina

Thank you for your replies,

Based on your description, it sounds like you're being impacted by the known issue since it's not finding the accounts you're trying to add and the CC-506 error is an account not found error. If you haven't already done so, I recommend bookmarking the alert that I linked earlier so that you'll receive notification when there are updates and when the issue is marked resolved. Since you also reported it to the financial institution, and they escalated it, you might be contacted by that escalated department from your financial institution.

Thank you!

(Ticket #12449106)