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RW Baird OL-304 errors (QWin)

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This discussion was created from comments split from: RW Baird Issues.

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Comments

lcfillo

I am getting a similar error only in the Windows version of Quicken. When I try to update my transactions at Baird, they updated on Friday, July 17, 2026. I have been trying since yesterday and get the same error and verbage only the error code in the windows version is OL-304-A. Is this the same issue?

sundaze

I just tried updating my Quicken file and got the same error message about Baird. Version R68.31 build 27.1.68.31

I have not changed anything, and everything updated on 7/13/26

[Edited - Readability]

ljhhdtv

Same messages received as above—financial institution doesn't recognize the accounts. I reported it to Baird but it would be good if Quicken reported that their users are having issues as well. Might get addressed more quickly.

ljhhdtv

Just received an update from Baird that they are aware of the issue and hope to have it resolved this afternoon (July 20.)

Quicken Kristina

Hello @lcfillo, @sundaze, & @ljhhdtv,

Thank you for letting us know you're seeing this issue. It is possible that this error is related to the known issue. For more information on the known issue, please review this Community Alert:

https://community.quicken.com/discussion/7974584/ongoing-7-16-26-robert-w-baird-co-fdp-105-ol-293

To troubleshoot the OL-304 error, please backup your Quicken file and follow these instructions from our article on OL-304 errors:

If you've not yet applied for online services

Contact your financial institution to apply for online services. You may need to apply separately for each service. For example: online transaction download and online bill payment. After your bank has set up your services, follow the instructions below to deactivate and reactivate online services for the account in Quicken that is generating the error.

If your account has been closed

This error can also occur if an account has been closed at a financial institution, but its Quicken account remains active.

A common scenario is when a credit card is lost or stolen and has been intentionally cancelled to protect against fraudulent charges. While waiting for the new card to arrive, error OL-304 occurs every time you try to update the account in Quicken. The easiest thing to do is to simply ignore the error until the replacement credit card arrives and then follow the instructions below to deactivate and reactivate online services for the account. If you have intentionally cancelled a credit card and you do not want to reactivate it, simply stop after completing Step 6 below.

Deactivate and reactivate online services for the account

Open the account register and accept any downloaded transactions.
Choose Tools menu > Account List.
Click the Edit button next to the account name.
In the Account Details window, click the Online Services tab.
Click Deactivate, and then click Yes to deactivate online services.
Click OK when prompted to confirm your choice.
Back on the Online Services tab, click Set up Now.
Enter the name of your bank and click Next.
Enter your credentials, select Save this password (if using password vault) and click Connect.
Choose LINK on the screen displayed after Quicken finds the available accounts at the financial institution for your login credentials and carefully link to your existing Quicken account(s). Please note, you cannot link an existing loan account. Those can only be added as new accounts
Go to your account register and click Account Actions > Update Now. This will refresh your online setup information.

I also forwarded this issue to the proper channels for further investigation and resolution. We request that you please navigate to Help > Report a problem and submit a problem report with log files attached and (if you are willing) a sanitized copy of your data file in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience! Thank you.

(CBT-1208)

Quicken Anja

Hello All,

We're checking in to see whether this issue is still occurring or if it has since been resolved.

If you're still experiencing the OL-304 error with RW Baird, please let us know. If the issue has been resolved on your end, we'd appreciate hearing that as well. Your feedback will help us determine the current impact and assist with ongoing tracking.

Thank you!