This never happened until a few months ago. I'm using Quicken Classic on a Windows 11 machine. All cut off transactions were available around 8 AM or earlier for years until a few months ago.
Hello @FOURWINN95,
Thanks for reaching out!
If this behavior only started a few months ago after previously working differently for years, it sounds like your financial institution may have changed when they make transactions available for download.
Quicken does not have its own transaction cutoff times—we rely on when the financial institution releases transaction data to our servers.
To help clarify, could you let us know:
That information will help determine whether this is a change on the financial institution's side or if something else may be causing this.
Thank you!
Thank you for your quick response. The problem occurs only on the Fidelity Investment "VISA" credit card account web page for my Fidelity accounts. The bank for the Fidelity Visa is known as "ELAN", but the transactions that Quicken can't pick up until after 2 PM are showing as "posted" transactions as early as 8 AM on the Fidelity web pages, so that Quicken can't see some transactions until several hours after the Fidelity account shows the transactions posted. I must spend extra manual effort daily to timely reconcile at 8 AM, or wait several hours to essentially have Quicken produce a self-balance account near instantly,
I tried to reply earlier and think I did it incorrectly. To answer your question, the problem I'm having is with only my Fidelity (Elan) Visa account. The new transactions appear from around 8 AM throughout the rest of the day. They remain after Quicken's problematic cut off review at 2 PM. The problem is that Quicken cannot see or access the transactions until after 2 PM. Whenever Quicken does its survey it always picks up Fidelity's summary total as a memo item, even when it doesn't match the downloaded number Quicken just received. Thanks for your help.
Thank you for your replies,
Is the account connected using the Elan Financial Services connection option? You mentioned this has been going on for a few months. Was there anything that happened around the same time, such as a computer or program update, or a need to reconnect the account?
This delay was happening when I downloaded this credit card from Fidelity ever since Fidelity migrated from DC to EWC+, as well. It's a similar issue commonly experienced with other EWC and EWC+ connected spending accounts which I like to refer to as a timing issue. The timing issue has to do with when the financial institutions update their servers with new transactions data and with new online balance data. These 2 things often do not occur simultaneously so there is a bit of a lag. As a result it is not uncommon for either the updated balance to download first and then hours later for the related new transactions to download or, with some financial institutions, for this order to be reversed.
The solution is to simply wait a few hours or until the next day and run OSU, again, and then everything can be properly reconciled. It is one of the main reasons why I run OSU twice each day….once in the morning and once in the evening. I reconcile to the Online Balance and if the account cannot be reconciled because is it out of balance due to this issue I simply cancel the reconciliation process. Then after the next OSU later in the day or the next morning the issue will usually self resolve and reconciliation can then be properly completed.
I really can't comprehend that there is anything that can be reasonably done to eliminate this issue because it would require extreme coordination between the many thousands of financial institutions and the aggregator (Intuit) so that Intuit always knows when the financial institutions' servers have completed updating.
This timing issue generally does not happen with DC connected accounts because, in most cases, the download process works differently.
One other thing regarding this Visa card: There generally is about a 12-24 hrs delay between transactions data being available on Elan's website and when that data is available on Fidelity's website. Because of this delay I now download this credit card from Elan instead of from Fidelity. It does not resolve this timing issue but I like the shorter data processing and downloading time plus the fact that sometimes new data from Elan will download on weekends when nothing from Fidelity will download.
I have read that the problem may have occurred when the industrial account handling status for one or more of the involved parties was changed from EWC to EWC+ formatting and timing. I never had this problem in my prior 25 plus years of Quicken, until a few months ago, when I read the EWC+ formatting was installed.
To/about Boatnmaniac, I think any of his/her solutions are the way to go. The method one chooses deals only with timing, not accuracy, and all of us numbers folks know how to reconcile around issues like that. The easiest and quickest way for me is to reconcile once daily, immediately after the relative 2 PM Quicken download. I spend the least effort doing it this way. If I'm worried about a transaction being recorded, I can always do an impromptu download from Fidelity. Otherwise, it is one download daily.
Thanks to you readers for responding to this issue when I reintroduced it in the last couple of weeks.
