Scrolling through transaction window keeps looping through only 9 transactions

Question

When trying to scroll through transactions in my account register, only a group of the 9 most recent transactions show up, and they keep looping. This seems to have started occurring about 2 weeks ago.

UKR · Answer

Sometimes a picture is worth a thousand words …

Can you please capture one or more images of the parts of your Quicken window showing the transaction register in question, sensitive information blacked out as necessary to protect your privacy and attach the image(s) here?

How do I post a screenshot in the community from a mac

How do I post a screenshot in the community from windows

Please save images to files of file type PNG or JPG only.

Sceptic · Answer

@EAnderson57  - it seems like there are other users with the same or similar issue -

https://community.quicken.com/discussion/7974550/scrolling-odd-behavior

Quicken Alyssa · Answer

Hello @EAnderson57,

Thank you for sharing your experience. This is definitely an interesting issue you are seeing.

I have some follow-up questions for you to help us diagnose what could be happening here:

* Are you seeing this behavior in the account register, or below the register in a small window where you are accepting downloaded transactions?* If this is happening in the account register, can you check whether you have a green "Clear Filters" button? If you do see the button, click on it and let us know if that resolves the issue.

* Where is your data file located?* You can see this by going to File, and near the bottom of the menu, the file you are currently in will be listed as "1". Please share the path of the file displayed there.

* Are you seeing this issue on multiple accounts or just one?
* Would you be willing to share a screenshot of what you are seeing? * If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Let us know what you find!