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Anyone else experiencing One-step update changing reconciled entries back to cleared?

anita98103

This has been happening for the last several days.

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Reconcile

Windows

One Step Update

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NotACPA

MUCH more info needed in order to help you.

What Q product are you running and what VERSION of that product? This info is at HELP, About Quicken.

What type(s) of account(s) is this happening in?

What Financial Institution(s) hold those account(s)?

And, no, I'm not seeing this happening in my 12 accounts across 4 financial institutions.

anita98103

It is happening to my credit card accounts from Chase and Citi. I use Quicken Classic Deluxe

NotACPA

I have 2 cards from Chase and 1 from Citi … and I'm not seeing this. I'm likewise on R68.31 and my different product shouldn't matter re: this.

SO, I have to suspect Q data file corruption.

Have you tried taking a backup (just in case) and then doing FILE, "Validate and Repair file", then checking "Validate File" and OK?

BUT, it's possible that even with corrected data corruption, a Validate might not repair this. So, after the Validation completes, check the status of the transactions and you might have to just re-reconcile the accounts using the most recent paper statemen.

Chris_QPW

Do you use Sync to Mobile/Web?

If so you might try with it off for awhile.

Quicken Anja

Hello @anita98103,

We haven't heard back from you in a while. Do you still need assistance?
Were you able to review the responses you've received so far?

Check back and let us know! Thank you.

anita98103

I'm still having the issue. I just reconcile again. This is why a keep a separate Excel spreadsheet so I can verify what has already happened. I also noticed that the reminders I have under "bills & income" will revert back to the amount that was in the reminder even if I have updated the amount once it hits the register and has been reconciled.

Quicken Anja

Hello @anita98103,

Thank you for the update. Since you’re still experiencing the issue, could you please provide the information that was previously requested by @NotACPA & @Chris_QPW, and let us know whether you’ve had a chance to try the troubleshooting steps suggested above?

In particular:

Are you using Sync to Mobile/Web? If so, have you tried turning it off temporarily to see if the issue continues?
Have you tried creating a backup and running File > Validate and Repair File > Validate File?
After running Validate and Repair, does the issue continue with previously reconciled transactions changing back to Cleared?
You also mentioned that your Bill & Income reminders are reverting to the original reminder amount after the transaction is entered and reconciled. Does this happen with the same Chase and Citi accounts, or with other accounts as well?

The additional details will help narrow down what troubleshooting steps would be appropriate next.

Thank you!

Quicken Anja

Hello again,

Checking in once more before this thread is closed.
Let us know if you still need assistance. If so, please provide the information requested above.

Thank you!

Quicken Anja

Hello again,

Due to the lack of response, I went ahead and closed this post.

If you still require assistance, please feel free to start a new post.

Thank you!