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Auto enter transaction into register X days before due date not working.

dlk

I've asked about this previously and received a nonsensical answer. Since then, I've tried changing the number of days from 7 to 2 to 0 and nothing changes. The entry always appears 12 to 14 days before the due date.

Windows 11 R69.25

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Bill Reminders

Comments

Quicken Laura

Hi @dlk,

Thank you for sharing the details of what you’re experiencing and the troubleshooting steps you’ve already tried.

I wasn’t able to reproduce the error on my end. However, I noticed that you previously reported the same issue, so I understand this has been occurring for several months.

To help us narrow down the cause, could you please confirm the following?

Do you recall whether the issue started after a Quicken update a few months ago?
Where is your file located? To check, please open Quicken and go to File. At the bottom of the menu, the file with the check mark next to it is the one currently open. Please let me know the full file path shown there.

Does this happen only with manual bill reminders, or does it also occur with income and transfer reminders?
Could you share a screenshot of the Reminder Settings window showing that Automatically enter the transactions in the register is selected?

If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

I look forward to your response and appreciate your help with these details.

dlk

No exact date. I started using when KEYBANK changed its connection to WEB Connect. At least 3 years. When I first noticed it, I checked here to see if it was a known issue and continued off and on until I started the discussion last November.

D:\Stores\Quicken 2026\QDATAMNY 2026 R-69-25

Both.

UKR

Is that reminder, by any chance, linked to a Bill Manager Quick Pay or Check Pay transaction?
I've seen specific discussions about Duke Energy and Quick Pay not working …

I recommend giving up on paying Duke with Quick Pay.
Unlink the Quick Pay transaction from the reminder.
Go to Duke's website and authorize them to use their Autopay system, to make automatic ACH debits from your checking account or a credit card on Due Date.
When you get notified by Duke that a new statement is available record the reminder (which should be set to "Remind ~21 days in advance") with the correct amount.

dlk

Duke has nothing to do with this. I don't use QuickPay. That's just an example I chose for the screenshot of an Auto Enter you requested. I could have easily chosen one from Income & Transfers.

Quicken Laura

Thank you for sharing those additional details.

Would you be willing to test the reminders in a new test file? This will help us determine whether the behavior is specific to your current data file or potentially related to file corruption.

Note: Creating a test file will not affect your existing data file. However, you may want to create a backup before proceeding.

NEW FILE

Choose File menu > New Quicken File.
Select New Quicken File.
Click OK.
In the File name field, enter the name of the new file then click Save (Don't use any of these characters: * ? < > | " : \ / (asterisk, question mark, left and right angle bracket, pipe, straight quotation marks, colon, BACKSLASH, FORWARD SLASH). Also, don't add the .qdf extension; Quicken does that for you).
Sign in with your Quicken ID. If you are prompted to create a Quicken ID but already have one, click Sign In under the Create Account prompt.
Select if you want to use Mobile.
Click Add Account to start adding accounts to the new file.

Once you’ve had a chance to test the reminders in the new file, please let me know how it goes. I appreciate your cooperation with this!

dlk

Yes, it works in the test file.

Quicken Carlos

Hi @dlk,

Thanks for trying the steps provided by @Quicken Laura and for sharing the results. It’s helpful to know that the feature is working as expected in a test file.

Since the issue does not occur in the test file, the behavior appears to be specific to the main data file. I also noticed that your main file is currently stored on the D: drive. As a next step, I suggest moving the file to your local C: drive.

To move the file:

Open Quicken and go to File > Show this file on my computer.
A File Explorer window will open to the location of your Quicken data file.
Locate the file ending in .QDF, then right-click it and select Cut.
Navigate to This PC > Local Disk (C:) > Users > [your name] > Documents > Quicken.

Right-click an empty area in the Quicken folder and select Paste.
Double-click the data file from the new location to open it in Quicken.

Once the file has been moved to the local drive, I also suggest validating the file:

Go to File > Validate and Repair File...
Confirm that the correct file is selected.
Select Validate file.
Leave the other options unchecked, including Rebuild investing lots and Copy file.
Click OK to begin the validation.

When the process finishes, Quicken will open a DATA_LOG.TXT file.

In the log file, review for messages such as:

Damaged category list
Invalid transaction detected
Deleted damaged payee or account reference
Rebuilt investment lots for [security]
Orphaned transaction removed

After completing these steps, please test the auto-enter setting again and let us know whether the issue persists.

I look forward to your reply!

dlk

No errors found after move.

dlk

What is the reasoning for the move? Previous repairs have always found problems if there were any. All my data files are on D as C has limited space by design. Could the size of the file be a problem?

I will try the move though.

Quicken Laura

The suggestion to move the file to the C: drive was mainly in case your D: drive is an external drive or is syncing with a cloud service. Either of these situations could affect file performance and potentially lead to file corruption over time. However, if your D: drive is an internal drive, there’s no problem keeping your files there.

Also, when you say "no errors found after move", do you mean that the issue has been resolved? Or did the validation complete without finding any errors after moving the file, but the original issue is still occurring?

dlk

Validation found no errors. I tested a copy not the working file. I've validated the working file several times regarding this matter and never found any errors. The drive is internal and does not sync with a cloud service.

Quicken Laura

Thank you for clarifying that, @dlk.

Since the test file is working correctly, while the original file continues to behave incorrectly when scheduling a transaction to be automatically entered using the same settings, this indicates that the issue is likely specific to the data file rather than a setting.

I’d suggest moving your information from the copy/original file to the new data file. Before doing so, please make sure to create a backup of your original file.

Steps to Export a .QXF File

Select File > File Export > Quicken Transfer Format (.QXF) File.
In the Select Accounts to Export window, choose one of the following:
- All Accounts – Exports every eligible account in your data file.
- Selected Accounts – Allows you to choose specific accounts to export.
If you choose Selected Accounts, select the account(s) you would like to export.
In the Export to Quicken Transfer File (.QXF) dialog, enter or confirm the file name and location.
Select OK to create the file. A confirmation message appears when the export is complete.

Steps to Import a .QXF File

Go to File > File Import > Quicken Transfer Format (.QXF) File.

Enter the name of the QXF file you want to import, or click Browse to locate it.
Click Continue to begin the import.

Note: After importing, you may need to perform some manual cleanup and reestablish your account connections.

Please let me know how it goes!

mshiggins

@dlk have you tried deleting and recreating one of the problem reminders?