I wanted Quicken Classic.
If you purchased the wrong subscription you'll need to call Customer Support to get that fixed.
https://www.quicken.com/support/search-opt
What makes you believe that you purchased B&P? When first installed, Quicken displays B&P in the top banner, but after you register it your Quicken ID, it will change to the license that has been purchased.
Quicken — rather stupidly, in my opinion — has two distinct, different products with the identical name. They now sell "Quicken Business & Personal" and "Quicken Classic Business & Personal". The former is an extension of Quicken Simplifi, although it for some reason doesn't include the Simplifi name, while the latter is an extension of Quicken Classic.
If you look at the Quicken.com website, it's almost completely devoted to Simplifi and (Simplifi) Business & Personal. Even if you pull down the main "Our Products" menu, everything listed is Simplifi and (Simplifi) Business & Personal. And even when you select "See All Quicken Products", all that is shown on the page is Simplifi and (Simplifi) Business & Personal. Only with a lot of scrolling down, and on many pages scrolling down to the footnotes, can you find any of the Quicken Classic products. (To all of us Quicken Classic users, this should serve as a reality check about where Quicken sees its future.)
Bottom line: it's not surprising that end users can get confused when buying Business & Personal.
And as @Jon said at the top, Quicken Support can help untangle an errant subscription purchase and get you to the correct one.
although it for some reason doesn't include the Simplifi name
I guess they figure if you are using "business" it isn't simple anymore. 😂
I also think it a terrible idea to have two different products with the same name!
Instead of trying to rely on the term Classic to separate them I think the website should clear state "Desktop" or "Cloud/Online".
Or at a minimum, just call it “Classic Home & Business” and “Simplifi Home & Business”. That’s a whole lot less confusing.
Even though we never will, it would sure be interesting to know what percentage of their revenue now comes from Classic versus Simplifi. From looking at their website, you would conclude that Classic is now a minor afterthought. Yet the ongoing development work on Quicken Classic Mac sure seems to reflect plans for a long-term future. So I find the messaging on the website to be very confusing.
I think that "Classic" is still where the majority of their revenue comes from, but clearly, they see the online offerings to be their future. Intuit did them a real favor by getting rid of Mint.
The thing that I wonder more about than the money is how much of the given feature sets they have already produced on their online products vs the Desktop/Classic.
Everything Quicken has published indicates they are not trying to migrate Classic users to Simplifi. They are segmenting the market:
The two products are intentionally incompatible and serve different audiences.
Quicken has built maybe 20–25% of Classic’s feature depth into Simplifi. And most of that is in budgeting, cash flow, and basic business tools.
