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U.S. Bank is not downloading [Edited]

essdave

U.S. Bank downloads stopped

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Online Banking

Windows

Comments

Quicken Kristina

Hello @essdave,

Thank you for reaching out! To help troubleshoot, I checked our internal tools, and I see that you're getting a CC-505 error. There is currently a known issue with CC-505 errors with U.S. Bank. Please see this Community Alert for more details:

https://community.quicken.com/discussion/7975472/ongoing-8-18-26-us-bank-fdp-105-cc-505-error

Are you seeing that error when you try to update your accounts? If not, please let me know what happens when you try to update your U.S. Bank accounts in Quicken.

Thank you!

(Ticket #12536305/CTP-17803)

Boatnmaniac

I got the CC-505 error code with US Bank during OSU this morning. No problems before this morning.

I did Update Now right afterward and got the same error code. I figured that it being a weekend it was likely caused by US Bank doing some sort of maintenance.

I just now ran Update Now, again. This time it completed properly with no error code encountered. Seems to confirm the earlier CC-505 error was likely caused by US Bank doing some maintenance.

NotACPA

I checked, just now, and had no problem downloading from USB via Direct Connect. The issue thus would seem to be confined to download via EWC+

essdave

I have waited several hours - it now says I have to setup transaction download. When I select online services and click setup now, I get an unresponsive "add account" window??

Quicken Kristina

Thank you for your reply,

Instead of using the Setup Now button, please backup your file, go to Tools>Add Account, and follow the prompts, making sure to carefully link your accounts to the existing ones in your file.

Let me know how it goes!

Quicken Kristina

Thank you for your replies,

I'm glad to hear that it's working now!

https://community.quicken.com/discussion/comment/20577206#Comment_20577206

I'm glad to hear that restoring from a backup resolved the issue!

Thank you!