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One Step Update Not Working - Frozen once the Process Starts

pgavon

For the past 2 days, I have been unable to download transactions or update market prices. When I hit the "one step update," it just shows "waiting" next to all my accounts and never changes and is frozen. There are the blue download indicators next to each account under the various accounts bar on the left-hand side of my screen, but they never change. The "Quotes" line of the "one step update" just says "requesting" and is frozen. The only way I can exit is to stop the Quicken program using the Task Manager feature in Windows (which just shuts down the software). This problem began upon downloading the latest version of Quicken for Windows Premiere. Is anyone else experiencing this problem? This is my second post of this issue as I had this problem a couple days ago, and then one time it actually did the download. So I have no idea what the issue is and whether it is related to the new version, but the emergence of the problem happened right after the update. Any thoughts or similar experiences??? [Edited - Readability]

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Known Issues

Windows

One Step Update

Comments

Steve208

I'm having the same issue with Quicken for Windows Premiere tonight. I haven't updated in a couple of days. The last OSU was fine.

mamaduck6

I've had this same problem for the past two days with Quicken Classic Deluxe.

Courtenaynj

Same!

Quicken James

Hello @pgavon, @Steve208, @mamaduck6, & @Courtenaynj,

Thank you for sharing your experience with us. I am happy to help!

This is a known issue. Here is the Community Alert link. We don’t have an estimated timeline for a resolution, but our teams are actively working to address the issue. We apologize for the inconvenience and appreciate your patience.

If you would like to help escalate this, please confirm the following information and follow the steps provided.

Please verify that your data file is not located on a 3rd pary storage service. (e.g., DropBox, Onedrive, or Carbonite)
- If you are unsure of your file's location, this Support Article will help guide you.
- Once you find it, if the file is on a 3rd-party storage service, please move it to a location that isn't synced with it.
- Try to run the One-Step-Update again.
If you have multiple financial institutions, try updating them one at a time.
- Does the behavior persist with just one financial institution?
Please provide screenshots of the One-Step-Update window when it is frozen.
- Please refer to this Community FAQ for instructions on attaching a screenshot, if needed. Alternatively, you can drag and drop screenshots into your response if you don't have the option to add attachments.
Lastly, please submit logs and, if willing, include the sanitized copy of your data file.

Once you provide the information requested and have attempted the troubleshooting steps provided, we can get you added to the escalation.

Thanks again.

[Ticket-11718340/CTP-17160]

pgavon

https://community.quicken.com/profile/10259457/Quicken%20James - [Removed - Disruptive]

I just tried to update today's stock prices tonight, and it froze again. However, earlier today I was able to have the One Step Update work. So the problem appears to be an intermittent one, which is of course the worst kind. I will try again tomorrow to see if it works again.

https://community.quicken.com/profile/Steve208 https://community.quicken.com/profile/mamaduck6 https://community.quicken.com/profile/Courtenaynj - FYI

[Edited - Readability]